Supervisor Ambulatory Clinical Operations Registered Nurse - West York Urgent Care - Full Time

Duties and Responsibilities

Essential Functions:

• Works with the Practice Manager and Service Line Clinical Manager to ensure adequate staffing levels and skill mix are maintained for all shifts through the development, preparation and maintenance of staffing schedules that meet department/unit needs and apply to variable census conditions. Makes appropriate adjustments/assignments to maximize timely patient care. Looks to staffing needs into the next matrix.
• Oversees the delivery of patient care. Supervises, directs, and delegates patient care assignments to staff based on acuteness of staff availability, patient care needs and safety.
• Prioritizes and organizes work. Actively takes part in the performance appraisal process by providing input for staff evaluations. Holds staff accountable for performance standards. Assists with interviewing. Mediates staff conflicts and provides feedback concerning performance, behavior, etc.
• Collaborates with the Practice Manager on areas of need in the department (e.g., problematic flow issues, equipment and supplies issues, documentation issues, patient satisfaction issues and performance issues).
• Anticipates and resolves patient/family concerns in a timely manner. Keeps patients and families informed.
• Protects patient confidentiality by promoting professional staff communications.
• Serves as a resource and role model/mentor to staff.
• Assists with ordering or delegating the ordering of medications, supplies, and equipment. Submits maintenance and repair services and prepares related forms. Keeps stock and equipment inventories.
• Monitors Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up.
• Supervision of clinical staff team members - includes recruitment, orientation, ongoing performance evaluations, retention, and corrective action in collaboration with Practice Manager and Service Line Clinical Manager.
• Coordinates and ensures implementation of onboarding/orientation of new clinical employees.
• Coordinates continuing education of clinical staff and assures clinical competencies are met, documented, and maintained.
• Educates nursing and medical assistant team on new clinical policies and procedures. Ensures high level of clinical excellence of new policies and procedures are maintained.
• Ensures an efficient day-to-day clinical workflow within the practices. Including timely rooming of all patients, ensure appropriate triage of patients, and managing number of rooms utilized.
• Oversight of advanced clinical programs specific to the department. Maintain appropriate certifications required.
• Follows recommended processes to appropriately manage and document patient concerns and quality of care issues including use of Just Culture.
• Applies lean principles and identifies opportunities for improvement.
• Monitors and audits staff completion of clinical tasks within the patient electronic record. Ensures timely completion of all tasks.
• Assumes practice manager role when practice manager is not present.
• Prepares and holds regular clinical staff meetings or huddles.
• Assists in investigation and follows up on SRS events. Participates in daily Huddles.

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards within departmental guidelines.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides, models, and champions outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally