SUPERVISION SUPPORT SPECIALIST

We are seeking a Technical Implementation Specialist to join our Houston team. This role is ideal for a hands-on, detail-oriented professional who is comfortable working with devices, testing procedures, troubleshooting, and technical documentation. The Technical Implementation Specialist will support product readiness and implementation efforts by helping test systems, identify issues, document findings, and maintain accurate records throughout the process.

Responsibilities:

• Conduct routine client check-ins to support engagement, ensure program adherence and address compliance related matters
• Monitor GPS tracking data and electronic monitoring systems to verify participant location and activity in real time.
• Perform light mechanical and electrical troubleshooting on products, devices, and related components
• Maintain data accuracy across monitoring platforms
• Install, configure and maintain GPS monitoring equipment in the field

Qualifications:

• Must have excellent communication and inter-personal skills to interact with various groups of individuals; Program Participants, Participants Families, Court Officials and Law Enforcement.
• Proficiency in computer and technical applications, including Microsoft Office (Word, Excel, Outlook) and iPhone/Android devises.
• Ability to prioritize and multitask.
• Organizational skills

Education:

Relevant experience in law enforcement, security services, detention or similar supervision-based roles are preferred.

Clear criminal background screening and drug test.

Language:

• English and Spanish (Required)

We are a multinational technology company focused on the development of offender supervision systems, software applications, and electronic devices. Our work supports critical public safety operations, and we are committed to delivering dependable, high-quality technology solutions to our clients and partners.