SUNTRAN SHIFT SUPERVISOR

SUNTRAN SHIFT SUPERVISOR

Salary

$61,854.00 Annually

Location

SunTran Public Transportation - St. George, UT

Job Type

Full-Time

Job Number

202600148

Department

CITY MANAGER

Division

PUBLIC WORKS TRANSIT

Opening Date

09/15/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Position Summary

Serves as the supervisor of Transit Operators. Serves as a dispatcher with other trained dispatchers. Assists in the planning, organization, and operation of the Citys transit system. Also performs the full range of driving, dispatching and scheduling duties.

Essential Functions/Typical Working/Mental Demands/Working Conditions

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Assigns vehicles and drivers on daily bus and/or ParaTransit routes to balance vehicle use and ensure balanced operations. Schedules and assigns extra trips as required.
• Tracks all paperwork to be completed and turned-in, including but not limited to time-sheets, time-off requests, accident/incident reports, courtesy cards, and passenger counts.
• Coordinates vehicle servicing and repair with fleet maintenance to maintain scheduled operations.
• Provides training and maintains training records for each driver.
• Assists bus drivers in the event of mechanical problems, route delays, and passenger related challenges.
• Provides support to drivers in supplies and materials. Coordinates the replacement of supplies as needed.
• Performs periodic spot checks of vehicle inspections, and performs ride-along to provide evaluation and feedback of driver skills and route conditions.
• Coordinates and supervises drivers via two-way radio or telephone communications.
• Assists ParaTransit customers in scheduling rides. Communicates to the customer if their request cannot be met. Provides customer with available options. Enters validated requests into the ParaTransit scheduling program.
• Communicates change requests and cancellations via radio to drivers on the road.
• Takes customers questions, concerns, and/or complaints over the telephone or in person at front desk and documents their concerns as required. Coordinates solution(s) and communicates with management, team members, and customer. Escalates complaints to Transit Manager when necessary.
• Maintains a record of lost items on the buses, contact owners when information is available, supervises the labeling and storage of lost items, and prepares for disposal of lost items according to SunTran procedures.
• Keeps riders guide and schedule holders stocked.
• Collects and tracks data as assigned. This includes, but is not limited to route deviations, detours, on-time performance, missed trips, accidents, incidents, unscheduled outages, vehicle miles, dead miles, fuel usage, exhaust regeneration fluid, and passenger counts.
• Assists in ensuring compliance with state and federal laws governing transit systems.
• Performs other job-related duties as assigned.

Typical Physical/Mental Demands/Working Conditions

Constant exposure to stress as a result of human behavior and meeting the demands of an operating transit system with deadlines and schedules. May work indoors, sitting, with the ability to move at will, and to work in the field monitoring and reviewing transit activities. A computer keyboard is used for entering and retrieving data and preparing documents. May work outdoors in a variety of weather conditions, including cold, extreme heat, and rain when responding to accident scenes, operating buses, or when supervising or assisting transit drivers.

Note: Assignments include early morning, late evening, weekend and holiday work shifts.

Qualifications

Education: High School Diploma or equivalent. Directly related experience may substitute for education.

Experience: Two years' experience in driving passengers in a van, shuttle bus or bus on a scheduled or on-call basis. Experience in dealing with disabled passengers or other special needs populations is desired. Lead worker experience and/or basic training in supervision is desired.

Licenses and or Certification:

• Possess a valid Class A or B Commercial Driver's License. A valid Utah Class A or B Commercial Driver's License with passenger and air brake endorsement must be obtained within 30 days of hire and be maintained throughout employment.
• No DUI or DWI convictions within prior twenty-four (24) months and no moving violations within twelve (12) months.
• Possess a current DOT Medical Card

Knowledge, Skills, and Abilities

Knowledge of:

• Basic supervisory principles and practices
• Laws, rules and regulation for operating a motor vehicle in Utah
• Federal, State and local laws and regulations pertaining to the safe operation of transit vehicles
• Streets and roads located within the City
• Operational characteristics of passenger buses and other vehicles in the fleet
• Basic vehicle inspection and maintenance including tire pressure, checking oil, and water levels.
• Record keeping principles and practices
• Computer software operation to include; word processing, spreadsheet, presentation, and scheduling
• Techniques for dealing with a variety of individuals for various socio-economic, ethnic, and cultural backgrounds
• Customer care and courtesy specifically to bus and ParaTransit ridership
• Basic mathematics
• Filing procedures, retrieval, duplication, and information gathering
• Passenger loads, safe loading and unloading, safe and unsafe loading and disembarking locations
• Effective writing and communication skills
• Effective leadership, supervisory and motivational techniques
• Principles and practices of public relations and/or customer service

Skills:

• Working without close supervision
• Maintaining accurate records of work performed
• Training less experienced workers
• Driving a bus skillfully and safely
• Understanding and following oral and written directions
• Listening effectively to understand customer desires
• Basic computer skills including experience in MS Word, Excel and Internet

Ability to:

• Work cooperatively with others
• Safely and efficiently operate a loaded passenger bus
• Supervise and train assigned staff
• Use standard office equipment such as calculators, copiers, printers, computers, and telephone
• Accurately investigate accidents, prepare reports, and make safety recommendations
• Learn Federal transit operating policies
• Maintain diplomacy while performing duties, especially when dealing with difficult people and situations

Benefits for full-time employees:

Health Care

The City of St. George covers 100% of the premiums for the High Deductible health plan for full-time employees and their qualified dependents. The City also offers two Traditional medical plans. Employees have the option to upgrade to one of the City's Traditional medical plans with a lower deductible by paying a premium for the selected plan. The City also offers voluntary benefits including dental insurance, vision insurance, flexible spending and health savings accounts, and retirement savings plans at the employee's cost and discretion. Health care coverage begins the first day of employment.

Retirement

The City fully funds an employee pension plan through Utah Retirement Systems for each active full-time employee.

Paid Time Off

Paid time off (PTO) hours are accrued according to the number of hours paid. Based on a full 40-hour work week, paid time off is accrued as follows: 2 weeks for years 0 through 3.99, 3 weeks for years 4 through 11.99, and 4 weeks for 12+ years.

Holidays

The City has 13 paid holidays each year. If unused, holiday time can be used as Paid Time Off.

Sick Leave

The City provides 12 days of sick leave each year. You can accrue sick leave without limit.

Life Insurance

All active full-time employees enrolled in the employer sponsored medical plan are provided with $50,000 worth of life insurance. Spouses and dependents are provided with $5000 and $2500 respectively. Full-time employees are also provided with an AD&D policy for $50,000.

Long Term Disability

All active full-time employees enrolled in the employer sponsored medical plan are provided with LTD insurance benefits.

Educational Assistance Program

The City offers a reimbursement of 75% of the tuition and required student fees, up to $2,000 per fiscal year, for pre-approved courses for full-time employees when the employee meets the eligibility requirements. This reimbursement is not a guarantee, it is subject to the approval of the Department Head. Reimbursement will be reduced by any other financial aid that does not have to be repaid, such as the GI Bill, scholarships and grants.

Employee Assistance Program

The City offers an Employee Assistance Program to give full-time employees an additional level of support for personal, financial, and family issues. The Employee Assistance Program is 100% Confidential, offers a 24/7 Crisis Support Line, and there are no limits for sessions with a licensed counselor.

Recreation Benefit

Free or discounted access to all 4 City Golf Courses, swimming pools and Recreation Center is available to all full-time employees.

Note: Golf course privileges are based on availability. Employees can book a tee-time within 24 hours or the same day, but may be turned away if there are no available tee-times. If you happen to be golfing with at least 2 paying customers; tee times can be set with more advance notice, but are still based on availability. Red Hills Golf Course will not be available to schedule tee times in advance --- walk on play based on availability only.

Voluntary Benefits

Short-Term Disability, Supplemental Life Insurance, Accidental Death and Dismemberment Insurance, Accident Insurance, and Hospital Indemnity Insurance; each are available on a voluntary basis to all Active Full-Time employees enrolled in an employer sponsored medical plan.

PDF of this information is available

01

Do you have a valid Class A or B Commercial Drivers License?

• Yes
• No

02

Do you have two years experience in driving passengers in a van, shuttle bus or bus on a scheduled or on-call basis?

• Yes
• No

Required Question

Employer St. George, City of (UT)

Address 61 South Main Street

St. George, Utah, 84770

Phone 435-627-4670

Website https://sgcityutah.gov