Summer Intern: Medical Management & Policy Analyst (Behavioral Health)

Medical Management & Policy Intern

Independence Blue Cross

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Blue Cross - together with its subsidiaries - is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We're dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We're revolutionizing health care, and our focus is on you!

About The Department:

The Medical Management & Policy Behavioral Health team is dedicated to supporting whole-person health by helping members access high-quality behavioral health care and services. Through collaboration with healthcare providers, care management teams, and other stakeholders, the department works to promote positive health outcomes, improve member experiences, and ensure access to appropriate behavioral health resources. Interns will gain exposure to initiatives that support member well-being, healthcare quality, and care delivery.

Job Description:

The Medical Management & Policy intern will help support a new project to better understand our behavioral health (BH) provider network. The project entails cataloguing our community Behavioral Health providers, assessing and validating their capabilities (various medical and therapy disciplines) and producing a SharePoint site to aid care navigators seeking to match members in need with the most appropriate treatment.

Key responsibilities may include:

• Support initiatives focused on improving access to behavioral health services and enhancing the overall member experience.
• Assist with collecting, organizing, and maintaining information related to healthcare provider networks and community-based resources.
• Conduct research and analysis to help assess provider capabilities, service offerings, and areas of specialization.
• Collaborate with cross-functional teams to validate information and ensure data accuracy and completeness.
• Help develop and maintain tools, resources, and documentation that support care coordination and operational processes.
• Contribute to the creation and organization of content within collaboration platforms and knowledge-sharing sites.
• Analyze data and summarize findings to support decision-making, project planning, and process improvements.
• Participate in project meetings, provide status updates, and assist with the execution of key project deliverables.
• Identify opportunities to streamline workflows and enhance resource accessibility for internal stakeholders.
• Present project insights, recommendations, and outcomes to team members and leadership as appropriate.

Qualifications:

• Strong written and verbal communication skills, with the ability to interact professionally with a variety of stakeholders.
• Demonstrated ability to take detailed notes, organize information, and maintain accurate documentation.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and commitment to producing high-quality, accurate work.
• Ability to conduct research, analyze information, and summarize findings in a clear and concise manner.
• Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.
• Comfortable working independently as well as collaboratively within a team environment.
• Interest in healthcare, behavioral health, provider networks, care coordination, or healthcare operations.
• Ability to handle sensitive information with professionalism and maintain confidentiality when appropriate.
• Demonstrated problem-solving skills and a proactive approach to identifying opportunities for process improvement.
• Eagerness to learn, contribute to meaningful projects, and gain hands-on experience in a professional healthcare environment.
• SharePoint experience preferred

Education:

• Pursuing a degree in Psychology
• Current Junior, Senior, or Recent grad up to one year

GPA Requirement:

• 3.0+ or above

Program Dates

Program Start Date: June 1, 2027

Program Completion Date: August 6, 2027

Work Hours

Monday - Friday, 8:30 am - 5:00 pm (37.5 hours per week)

Location

1901 Market Street, Philadelphia 19103

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.