SuccessFactors Case Specialist

Job Title: SuccessFactors Case Specialist
Location: Onsite: Tallahassee, Florida (3800 Esplanade Way)
Organization: People First (State of Florida)
Position Type: Full-Time

About (Strada) People First

People First is the human resources service center supporting employees, retirees, and candidates across the State of Florida. We partner with state agencies to deliver high-quality HR services, recruitment support, technology solutions, and performance management administration. Our team is committed to providing exceptional customer service and ensuring an efficient, user-friendly experience for all stakeholders.

Position Overview

The SuccessFactors Staffing Case Specialist plays a critical role in supporting recruitment and talent acquisition activities for State of Florida agencies through the People First program. This position is responsible for managing and maintaining job requisitions in the SuccessFactors system, coordinating job postings, assisting hiring managers and candidates, and delivering exceptional customer support throughout the recruitment lifecycle.

The ideal candidate is detail-oriented, customer-focused, and comfortable balancing system-based transaction work with live phone support in a fast-paced environment.

Key Responsibilities

Recruitment Administration

• Manage assigned job requisitions within the SuccessFactors Recruiting module from creation through posting and maintenance.
• Review and validate requisition details to ensure compliance with State of Florida policies, procedures, and posting standards.
• Publish job advertisements to designated recruitment platforms and job boards.
• Partner with agency hiring managers to enhance job requisitions and optimize candidate attraction efforts.
• Monitor requisition activity and provide timely status updates to agency stakeholders.
• Ensure all recruitment transactions are completed accurately and within established service-level expectations.

System & Requisition Support

• Serve as a subject matter resource for hiring managers and agency HR representatives regarding recruitment processes and system functionality.
• Assist users with system navigation, requisition-related inquiries, and applicant processing activities.
• Provide guidance on recruitment workflows, business processes, and system requirements.
• Utilize multiple systems and applications to process transactions, research issues, and document activity.
• Identify and escalate system or process issues when appropriate.

Customer & Phone Support

• Respond to inbound calls received through the IVR system from:
  • Agency HR representatives and hiring managers
  • Applicants and prospective candidates seeking employment with the State of Florida
• Provide professional, accurate, and solution-oriented customer service.
• Resolve inquiries efficiently while maintaining a positive customer experience.
• Document customer interactions, inquiries, and resolutions in accordance with established procedures.
• Meet quality, productivity, and service expectations for customer interactions.

Collaboration & Continuous Improvement

• Collaborate with internal teams to resolve complex inquiries and escalated cases.
• Support operational and business-critical priorities during peak recruitment periods.
• Participate in process improvement initiatives and knowledge-sharing activities.
• Maintain current knowledge of recruitment processes, system enhancements, and procedural updates.
• Contribute to a positive, collaborative, and team-focused work environment.

Required Qualifications

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Experience using Microsoft Office tools, including Word and Excel.
• Ability to learn and navigate multiple systems efficiently.
• Strong organizational skills and attention to detail.
• Ability to adapt in a fast-paced, process-driven environment.
• Flexible, dependable, and customer service oriented.

Preferred Qualifications

• Experience in recruiting, talent acquisition, or human resources administration.
• Experience using SAP SuccessFactors or other Applicant Tracking Systems (ATS).
• Experience supporting hiring managers, HR teams, or recruitment operations.
• Call center, shared services, or service center experience.
• Experience working in a high-volume transactional environment.

What We’re Looking For

We are seeking an adaptable and technology-savvy professional who enjoys helping others and delivering outstanding customer service. The successful candidate can efficiently navigate multiple systems, manage competing priorities, and communicate effectively with HR professionals, hiring managers, and job candidates. They are proactive, detail-oriented, and committed to supporting the State of Florida's recruitment efforts through accurate processing and exceptional service delivery.

Key Competencies

• Customer Focus
• Communication
• Attention to Detail
• Time Management
• Problem Solving
• Adaptability
• Collaboration
• Accountability
• Technical Proficiency
• Process Excellence

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum:

Pay Transparency Statement: Stradaconsiders a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Stradamakes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.