Academic Advice, Academic Affairs, Athletics, Case Management, Coaching, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Documentation, Higher Education, Leadership, Organizational Skills, Problem Solving Skills, Risk, Set Goals, Strategic Planning, Systems Administration/Management, Team Player, Time Management, Trend Analysis
Job Title: Success Coach
Reports To: Dean of Student Success, Academic Affairs
FLSA Status: Non-Exempt, Full-Time
Position Summary
William Jewell College seeks a student-centered, relational, and data-informed professional to serve as a Success Coach. Reporting to the Dean of Student Success, the Success Coach provides proactive, holistic support to undergraduate students to promote persistence, academic achievement, and timely degree completion.
Grounded in Jewell's commitment to rigorous liberal arts education and individualized attention, the Success Coach partners with students to help them navigate academic, social, and personal transitions. This role works collaboratively across academic and student affairs to ensure students are connected to the resources, relationships, and strategies necessary for success.
Primary Responsibilities
Student Coaching & Support
- Provide individualized success coaching
- Develop proactive outreach strategies for students identified through early alerts, academic performance indicators, or retention risk factors.
- Assist students in goal setting, time management, academic planning, and skill development.
- Support students in navigating transitions (first-year, transfer, academic probation, major exploration, return from leave).
Retention & Intervention
- Monitor academic progress using institutional data systems and early alert platforms.
- Coordinate intervention plans for students experiencing academic or personal challenges.
- Facilitate success workshops or small group sessions on topics such as study strategies, academic resilience, and campus resource navigation.
Collaboration & Referral
- Serve as a liaison between students and faculty, academic advisors, athletics, residence life, counseling services, and other campus offices.
- Participate in cross-functional retention and student support initiatives.
- Contribute to case management discussions as appropriate.
Data & Assessment
- Maintain accurate documentation of student interactions.
- Analyze student success trends to inform proactive outreach strategies.
- Assist in assessing retention initiatives and student success programming.
Qualifications
Required
- Bachelor's degree (Master's preferred) in Higher Education, Counseling, Student Affairs, or related field.
- Experience working with college students in an advising, coaching, or student support capacity.
- Demonstrated ability to build trusting relationships with diverse student populations.
- Strong organizational, communication, and problem-solving skills.
- Ability to use data systems and student information platforms effectively.
Preferred
- Experience with early alert systems, case management software, or CRM platforms.
- Understanding of liberal arts education and small-college environments.
- Training in coaching methodologies, motivational interviewing, or student development theory.
Core Competencies
- Relational leadership and empathy
- Proactive, student-centered mindset
- Collaborative approach across campus divisions
- Data-informed decision-making
Working Conditions
This position requires regular in-person engagement with students and collaboration across campus. Occasional evening hours may be required to support programming and student outreach.