Subway Manager

POSITION SUMMARY:

Performs and directs overall Subway management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. May contact prospective customers to promote sales – may establish inventory schedules. Responsible for local marketing initiatives. Maintains business records. Exceptional customer service is a major component of this position.

Essential Duties and Responsibilities 

1. Recruits, rewards, coaches, disciplines, and terminates staff as needed.
2. Completes and posts the staff work schedules.
3. Maintains business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.
4. Communicates changes of food preparations formulas, standards, etc. to staff.
5. Supports local and national marketing initiatives.
6. Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
7. Identifies and contacts prospective customers to promote sales.
8. Plans special events and promotions
9. Completes online coursework on the University of SUBWAY® as directed. 
10. Responsible for (direct) supervision of all shifts, using shift duty sheets to verify completion of duties.
11. Responsible for covering shifts when employees call in or don't show up
12. Responsible for performing team member responsibilities including and not limited to cashiering.
13. Ensures compliance of store personnel with policies and procedures, including established security, sales, and record keeping procedures and practices
14. Assists customers and responds to customer's complaints or inquiries
15. Execution of promotions and marketing
16. Manage labor according to company guidelines

Department Expectations

1. Acts as a role model within and outside of the store
2. Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations and documentation
3. Maintains a positive and respective attitude
4. Adheres to company policies and procedures
5. Excellent organizational skills and initiative to improve processes
6. Communicates regularly with district manager about store matters and issues
7. Demonstrates flexible and efficient time management and ability to work independently and prioritize work
8. Demonstrates a working knowledge of store operations

 Supervisory Responsibilities 

The store manager is responsible to oversees and manage all Subway stores personnel.  Stores are comprised of one, two, or  three shifts.

 Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Store manager must hold a valid driver's license and be insurable. 

 Education and Experience

Employee must possess a high school diploma or equivalent.  Six months to one year related experience and/or training; or equivalent combination of education and experience, preferred.