STUDIO MANAGER | WEST HOLLYWOOD STUDIO, CALIFORNIA
POSITION: Studio Manager (full-time)
REPORTS TO: US District Manager
BASED AT: FACEGYM West Hollywood Studio, California
SALARY: $75-80K base plus a generous monthly target bonus
LEAD ONE OF OUR FLAGSHIP LOS ANGELES STUDIOS
FACEGYM is looking for an experienced Studio Manager to lead our established West Hollywood studio. This is an opportunity to take ownership of a high-performing location, inspire an exceptional team, and continue growing a loyal community in one of Los Angeles' most vibrant neighbourhoods.
ABOUT FACEGYM
FACEGYM is the world's first facial fitness studio, a unique concept that combines massage techniques with advanced skincare, tools and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our clients look and feel their best.
With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering an exciting new phase of international expansion. As we grow, we're strengthening the foundations that keep every studio operating to a world-class standard, and our West Hollywood studio plays an important part in that journey.
THE ROLE
As Studio Manager, you'll lead the West Hollywood studio end to end. You'll develop a high-performing team, deliver an exceptional client experience, drive revenue and profitability, and create a workplace people are proud to be part of.
You'll also be a key ambassador for FACEGYM in the local community, building brand awareness through partnerships, events and outreach, while continuing to grow our loyal client base and membership community.
WHAT YOU'LL OWN
Lead and grow the business
- Drive the continued success of the West Hollywood studio, ensuring exceptional operational standards and client experience every day.
- Build strong local relationships through networking, partnerships, outreach and community marketing.
- Plan and host community events, member activations and brand partnerships that drive new client acquisition and membership growth.
Build and lead the team
- Coach and develop a team that consistently delivers against KPI targets, with clear step-by-step feedback and coaching where goals aren't yet met.
- Create a positive, motivating environment where the team feels supported, confident and proud of their work.
- Support the team in overcoming selling challenges and build the confidence to create retail theatre that attracts new clients during quieter moments.
Grow membership and loyalty
- Champion the membership program by promoting its benefits, encouraging sign-ups, and making sure every team member can speak to it confidently.
- Keep a sharp focus on client loyalty, occupancy and rebooking, inspiring the team to keep raising the bar on their own goals.
- Coach the team to strengthen client conversations at every stage of the workout, making the most of every opportunity to grow revenue.
Deliver an exceptional experience
- Ensure every workout is delivered to protocol, consistently, so clients get instant and long-term results they can see and feel.
- Confidently manage and resolve client complaints and challenges, in studio and over the phone.
- Keep building the team's knowledge of skincare, products and workouts so expertise shows in every interaction.
Run a tight operation
- Manage studio inventory so you're always stocked with the products and tools needed for the full range of workouts.
- Uphold health and safety guidelines, including the sterilisation and storage of all equipment, and keep the studio and workstations clean and presentable.
- Stay proficient in the Zenoti system for accurate bookings, reporting and team usage, and operate point of sale systems, card machines and tills efficiently.
- Complete and check all required studio and team paperwork, uphold grooming and hygiene standards across the team, and support other locations where the wider business needs you.
WHO YOU ARE
- Extensive experience managing a team in a fast-paced, service-led environment, with fitness, beauty or wellness a strong advantage.
- A motivational leader who brings out the best in people and inspires high performance and engagement.
- Entrepreneurial and hands-on, with the ability to identify opportunities to grow an established business and deliver commercial results.
- A natural community builder, with experience running local events, activations or partnerships that grow brand awareness and business.
- Commercially sharp and comfortable with numbers, KPIs and financial data, with a talent for turning targets into results.
- Calm under pressure, an excellent communicator and negotiator, and someone who thrives on tight deadlines and a busy studio floor.
WHY JOIN FACEGYM
At FACEGYM we support our team with the same high standards we bring to our clients. Alongside a generous base salary and monthly target bonus, you'll have access to:
- Comprehensive medical, dental and vision insurance for individuals and families.
- Paid time off for both full-time and part-time team members.
- Employer-sponsored life insurance and 401(k) retirement plan.
- Confidential employee assistance program.
- Exclusive discounts on workouts and products, plus access to the FACEGYM Employee Discount Program.
- Clear pathways for career progression and internal promotion.
THE HOME OF FACIAL FITNESS
Based on the notion of training the 40+ forgotten muscles in the face to deliver both instant and long-term sculpting, lifting, toning, and brightening results, FaceGym is the authority in facial workouts.
Established in 2014, we have worked out over 200,000 faces around the world alongside developing innovative skin-transforming tools and a multi-functional, results driven skincare line. With 11 global studio locations in London, Manchester, New York and Los Angeles plus a dedicated Digital Studio we’re here to help you workout anytime, anywhere.
So, what is a FaceGym workout? We combine a set of signature moves including knuckling, pinching, and whipping strokes to work out your facial muscles. These techniques, together with our own high-performance skincare and tools help to stimulate blood circulation, boost the lymphatic system, encourage collagen production, and increase cell renewal to deliver instantly visible results.
We take your results to the next level with our clinically proven skincare and collection of cutting-edge tools. Developed with a combination of clinical grade ingredients, powerful antioxidants, and bio-available trigger actives, our vegan and cruelty-free skincare puts your skin metabolism into gear to boost skin health from the inside out and give you ultimate skin confidence. Each ‘personal trainer in a bottle’ fits seamlessly into your everyday routine and pairs perfectly with our tools and devices so you can bring the professional results of the studio straight to your home.