Workspace Operations Manager
Location: San Francisco, CA (Downtown, two locations)
Salary: $75,000 to $85,000 base + annual bonus
Schedule: Full-time, on-site, Monday to Friday, 9am to 5pm, with occasional evening events
About the Company
Our client is a growing, hospitality-led flexible workspace operator offering premium coworking, private offices, meeting rooms and event space to a diverse community of businesses and professionals. They’re known for beautifully designed spaces, a warm service culture and a strong focus on member experience.
About the Role
We’re looking for a Workspace Operations Manager to lead the day-to-day running of two downtown San Francisco locations, a short walk apart. You’ll lead a team of four, act as the main point of contact for members, and make sure both spaces run smoothly and to a high standard every day.
You’ll report to a Regional General Manager, who will support your development, including hands-on training in budgets and P&L.
Key Responsibilities
Team Leadership
- Lead, coach and develop a team of four front-of-house and hospitality staff across both sites
- Set clear expectations, give regular feedback and hold the team accountable
- Train new hires and build a positive, high-performing team culture
Operations
- Oversee daily operations, walkthroughs and standards across both locations
- Manage member onboarding, move-ins and move-outs
- Coordinate with building management, facilities and vendor partners
- Lead repairs, maintenance and inventory
Member Experience and Community
- Deliver proactive, warm service and resolve member issues quickly
- Plan and host member events and community programming
- Build relationships with members and gather feedback to keep improving
Sales and Revenue
- Give tours to prospective members and support sales and renewals
- Grow bookings for meeting rooms and event space
- Find opportunities to increase revenue through additional services
Finance
- Support budgets by reviewing expenses and identifying savings
- Assist with member billing and invoice management
Requirements
- 3+ years of experience in coworking, hospitality, members’ clubs, workplace experience, premium fitness or restaurant management
- Proven experience leading, coaching and developing junior team members
- Strong organizational skills and the ability to manage multiple priorities across two sites
- Excellent communication and interpersonal skills
- A hands-on, roll-up-your-sleeves attitude
- Sales or business operations experience preferred
- Bachelor’s degree preferred
What’s on Offer
- $75,000 to $85,000 base salary
- Annual discretionary bonus
- Medical, dental and vision insurance
- Life and disability insurance
- 401(k) with company match
- Wellness benefits
- Clear room to grow within an expanding business
Please note: due to the high number of applications, we’re unable to respond to everyone individually. If you haven’t heard from us within two weeks, please assume you’ve been unsuccessful on this occasion. We’ll keep your details on file and may be in touch about future opportunities that match your experience.