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Studio Data Operations Specialist, Studio Strategy and Operations

Amazon.com Inc

Culver City, CA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Best Practices, Business Processes, Customer Relations, Customer Support/Service, Data Quality, Documentation, Film, Finance, Identify Issues, Operational Support, Standard Operating Procedures (SOP), Television Broadcasting, Training/Teaching
LOCATION
Culver City, CA
POSTED
6 days ago

Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video.

Amazon MGM Studios is seeking a Studio Data Ops Specialist to support the tools, data, and processes that power our global Studio Operations. As part of the Studio Strategy & Operations team, this role serves the operational needs of Studio teams across Production, Post, Development, Finance, and more - troubleshooting user issues, training teams on operational tools, and maintaining data integrity across the many workflows that keep the studio running. You will work at the intersection of business process, product enablement, and hands-on user support to help ensure our studio workflows are reliable, intuitive, and easy to adopt.

Key job responsibilities

  • Serve as a first point of contact for user issues from Studio teams (Production, Post, Development, Finance, and others), troubleshooting problems and driving them to resolution.
  • Build and deliver training, guides, and SOPs to accelerate adoption and confident use of operational tools.
  • Maintain data fidelity by developing a working understanding of the business logic used throughout Amazon MGM Studios.
  • Surface user pain points and best practices to inform improvements to new and existing tools.
  • Leverage AI-assisted tools to accelerate troubleshooting, documentation, and everyday operational work.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles