| Location | OH |
| Salary | $12.22–$15.22 Per Hour |
The Office of Student Centers provides a safe, orderly and welcoming environment for the CWRU community to intentionally engage in events and activities that will support student development and enrich the student experience.
Below you will find the 3 Operations positions we offer at CWRU Student Centers. Consideration is given to each applicant for the role that best suits them and the needs of our Student Centers Spaces. Our team at Student Centers consists of 7 full-time CWRU staff members who work with and support a student workforce of approximately 30 who together ensure the day to day operations and upkeep of our 4 spaces: Thwing, Eldred Hall, The Spot, and Carlton Commons. The wage range for these roles is $12.22-$15.22 per hour.
OPERATIONS ASSOCIATE JOB DESCRIPTION
POSITION OBJECTIVE
The Operations Associate is employed to assist in ensuring the safe and efficient operation of the Thwing Student Center and Eldred Hall. Responsibilities of the position include, but are not limited to: assisting with enforcement and education of Student Centers and CWRU policies and procedures; maintaining programming space appearance and environment; providing a high level of customer service to ensure a positive experience; providing support for student and department events.
TIME REQUIREMENT
Operations Associates work a minimum of 8 hours (max of 20) per week during the academic year. Shifts are scheduled based on student availability and are fixed weekly for the duration of semester. Weekly shifts are available Monday through Sunday between 9:00a-11:30p. Operations Associates are also required to attend monthly team meetings and/or staff training (paid).
JOB RESPONSIBILITIES
Assist in execution of emergency action plan as trained
Assist in establishing and enforcing Student Centers and CWRU policies and procedures.
Provide a welcoming and inclusive environment to all students, faculty, staff, and guests by proactively offering assistance while on shift.
Help to maintain cleanliness and organization of all spaces within the building, including the Service Desk, storage areas, etc.
Complete set-ups for events, which includes furniture, audio-visual equipment and general appearance of Student Centers.
Operate point of sale system and manage transactions at Service Desk Track and inventory lost and found items
Other duties as assigned
REQUIREMENTS
Full time student at Case Western Reserve University.
Attend mandatory training and meetings.
Must be capable of lifting and carrying chairs, tables and AV equipment weighing up to 25 pounds.
Federal Work Study.
PREFERRED REQUIREMENTS
Prior experience working in customer service
Working knowledge of audio visual equipment.
COMPENSATION
Operations Associates are paid $12.22 per hour
ELDRED OPERATIONS MANAGER JOB DESCRIPTION
POSITION OBJECTIVE
The Student Manager is employed to ensure the safe and efficient operation of Eldred Hall. The Student Manager acts as an extension of the professional staff and is charged and authorized to manage the Student Center. Responsibilities of the position include but are not limited to: serving as first responders in emergency situations; enforcement and education of Student Centers and CWRU policies and procedures; maintaining programming space appearance and environment; providing a high level of customer service to ensure a positive experience.
TIME REQUIREMENT
Student Managers work a minimum of 8 hours (max of 20) per week during the academic year. Shifts are scheduled based off of student availability and are fixed weekly for the duration of semester. Weekly shifts are available Monday through Sunday between 7:30a-11:30p. Student Managers are also required to attend bi-weekly team meetings and/or staff training (paid).
JOB RESPONSIBILITIES
Ensure proper security of building and execute emergency action plan as trained
Open and close the Student Centers.
Assist in establishing and enforcing Student Centers and relevant CWRU policies and procedures. Provide a welcoming and inclusive environment to all students, faculty, staff, and guests by proactively offering assistance while on shift.
Supervise Operations Associates while on shift, ensure that student staff is abiding by all policies and procedures
Help to maintain cleanliness and organization of all spaces within the building, including the Service Desk, storage areas, etc.
Supervise and/or complete set-ups for events, which includes furniture, audio-visual equipment and general appearance of Student Centers.
Greet clients at the beginning of an event and ensure continued satisfaction with follow-ups throughout shift Conduct periodic inspection of the equipment, retail items and services.
Respond to, and properly log, maintenance concerns.
Other duties as assigned
REQUIREMENTS
Full time student at Case Western Reserve University.
Attend mandatory training and meetings.
Must be capable of lifting and carrying chairs, tables and AV equipment weighing up to 25 pounds Prior leadership/management experience.
Demonstrated decision making and customer service skills.
Must have the ability to troubleshoot while working under pressure.
PREFERRED REQUIREMENTS
Prior experience working for the Office of Student Centers.
Working knowledge of audio visual equipment.
Federal Work Study.
COMPENSATION
Eldred Student Managers are paid $13.22 per hour
OPERATIONS MANAGER - Thwing - JOB DESCRIPTION
POSITION OBJECTIVE
The Student Manager is employed to ensure the safe and efficient operation of the Thwing Student Center. They also provide event support in these spaces as well as Eldred Hall, The Spot and Carlton Commons. The Student Manager acts as an extension of the professional staff and is charged and authorized to manage the Student Centers. Responsibilities of the position include but are not limited to serving as first responders in emergency situations, enforcement and education of Student Centers and CWRU policies and procedures, maintaining programming space appearance and environment, providing a high level of customer service to ensure a positive experience.
TIME REQUIREMENT
Student Managers work a minimum of 8 hours (max of 20) per week during the academic year. Shifts are scheduled based on student availability and are fixed weekly for the duration of semester. Weekly shifts are available Monday through Sunday between 7:30a-11:30p. Student Managers are also required to attend bi-weekly team meetings and/or staff training (paid).
JOB RESPONSIBILITIES
Ensure proper security of building and execute emergency action plan as trained
Open and close the Student Centers.
Assist in establishing and enforcing Student Centers and CWRU policies and procedures. Provide a welcoming and inclusive environment to all students, faculty, staff, and guests by proactively offering assistance while on shift.
Supervise Operations Associates while on shift, ensure that student staff is abiding by all policies and procedures Help to maintain cleanliness and organization of all spaces within the building, including the Service Desk, storage areas, etc.
Supervise and/or complete set-ups for events, which includes furniture, audio-visual equipment and general appearance of Student Centers.
Greet clients at the beginning of an event and continue with follow-ups throughout shift Conduct periodic inspection of the equipment, retail items and services.
Respond to, and properly log, maintenance concerns. Other duties as assigned
REQUIREMENTS
Full time student at Case Western Reserve University.
Attend mandatory training and meetings.
Must be capable of lifting and carrying chairs, tables and AV equipment weighing up to 25 pounds Prior leadership/management experience.
Demonstrated decision making and customer service skills.
Must have the ability to troubleshoot while working under pressure.
PREFERRED REQUIREMENTS
Prior experience working for the Office of Student Centers.
Working knowledge of audio visual equipment.
Federal Work Study.
COMPENSATION
Thwing Student Managers are paid $15.22