Student Worker - IT Help Desk Consultant (Law School)

Job Title: IT Help Desk Consultant (Law School)

Job Classification: Administrative and Office Services, Student

Department: Law School

Hiring Manager: Rick Sowell

Contact: Ricky_Sowell@baylor.edu

Work Schedule: Flexible hours shifts available between 7am and 10pm. (Sundays 11am-10pm)

Desired Length of Employment: Fall/Spring

Pay Rate: $9.51-15.00

Job Description:

The IT Help Desk Consultant provides critical support to the Baylor Law School community by maintaining IT equipment and assisting students, faculty, and staff with their IT needs. This position requires attention to detail, the ability to manage multiple tasks, and a commitment to providing excellent customer service.

• Provide general office assistance and support
• Greet clients and visitors with excellent customer service; answer inquiries and provide information
• Maintain files and reports and ensure confidentiality of information
• Assist with various projects, activities or tasks as needed
• Ability to comply with University policies
• Maintain regular and punctual attendance

Key Responsibilities:

• Monitor and maintain printers, including checking for low ink/paper and resolving paper jams.
• Update the IT Help Desk log on BOX with resolved issues and completed shift tasks.
• Assist in setting up and taking down portable audio/video systems for classes and events.
• Troubleshoot common IT problems and respond to inquiries from the Law School community.
• Ensure lab cleanliness and organization, including managing supplies like paper and toner.
• Handle special projects and other duties as assigned by the IT Director or other Law IT Department Staff.

Shift Expectations:

• Clock in/out at the beginning and end of each shift using the Baylor Ignite system.
• Adhere to scheduled hours, and promptly report absences or tardiness to the IT Director.
• Maintain professional conduct and follow department policies regarding food, drink, and desk etiquette.

Qualifications:

• Currently enrolled at Baylor University (undergraduate or law student).
• Strong technical aptitude and familiarity with common IT equipment and software.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills and a customer-oriented approach.

Preferred Skills:

• Previous experience in a help desk or customer service role.
• Knowledge of Baylor Law or Baylor's specific IT systems and procedures.

Additional Information:

• This role does not allow parking in the Law School lot during operational hours without a waiver.

To Apply:

Submit a resume and cover letter detailing your interest and qualifications for this position. Applications will be reviewed on a rolling basis until the position is filled.

Employer: Baylor University

Work Location: Sheila & Walter Umphrey Law Center, 2nd Floor of Law Library (Room 203)

Work Address: One Bear Place #97288, 1114 S University Parks Dr, Waco, Texas 76798; Law Library Help Desk