Student Support Specialist (PT)

Student Support Specialist (PT)

Salary

$17.96 Hourly

Location

Tulsa, OK

Job Type

Part-time

Job Number

1500P-10-26

Department

Student Success

Opening Date

10/26/2026

Campus

Education Outreach Center

Work Schedule

During the business hours of Monday - Thursday 9-6 and Friday 8-5, using 4-5 hours daily for approximately 20 hours weekly for part-time student-facing support

About TCC

Tulsa Community College is committed to creating positive work environments that support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices, and services to effectively meet the needs and exceed the expectations of our students and employees. We are committed to hiring and retaining culturally competent faculty and staff at all levels of the organization who continue to deepen their skills and competencies to serve the full range of our community.

• Description
• Benefits
• Questions

Job Summary

The CCAMPIS Student Parent Support Specialist will provide part-time, student-facing implementation and coordination support for student parents participating in the Child Care Access Means Parents in School Program. Working closely with the CCAMPIS Program Coordinator, Student Help Hub staff, and the connected Education Outreach Center, this position will assist with intake, childcare payment coordination, participant communication, referral follow-up, documentation, and service tracking to ensure student parents receive timely and responsive support. The role is intentionally designed as a high-touch operational support position, helping reduce barriers to persistence by strengthening navigation, communication, and coordination of childcare and wraparound services while maintaining a lean administrative structure.

This is a grant funded position.

Essential Duties

• Assist with intake, onboarding, and eligibility verification for student parents participating in CCAMPIS
• Help students understand required documentation, expectations, and available supports
• Support childcare referral coordination and communication with providers when appropriate
• Coordinate childcare billing, invoice collection, and payment-related documentation in collaboration with institutional grants and accounting processes
• Assist with childcare payment tracking and record maintenance
• Conduct follow-up communication with student parents regarding participation, service needs, and referrals
• Assist with student-parent navigation of institutional and community supports
• Maintain participant documentation and service tracking in institutional systems and approved grant documentation tools
• Assist with basic grant documentation and service reporting needs
• Support ordering, event preparation, workshop logistics, and communication efforts related to CCAMPIS activities
• Assist with outreach and participant engagement initiatives coordinated through the Student Help Hub and Education Outreach Center

Preferred Qualifications

Experience working in higher education, student services, community-based organizations, childcare assistance programs, or other settings that provide direct support to students and families.

Experience assisting individuals with intake, eligibility documentation, enrollment processes, case management support, or referrals to institutional and community resources.

Demonstrated ability to communicate effectively and compassionately with individuals navigating educational, financial, childcare, or family-related challenges.

Experience maintaining accurate records, tracking services, coordinating documentation, and using electronic databases or student information systems.

Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and Teams, or comparable workplace productivity tools.

Experience supporting billing processes, invoice collection, payment tracking, basic bookkeeping, or other administrative functions requiring attention to detail.

Bilingual communication skills, particularly English and Spanish, that support effective communication with students and families from varied backgrounds.

No Benefits

01

Are you willing and able to travel between TCC campuses on a weekly basis if needed?

02

What experience do you have advocating for low-income, first-generation college students and students with disabilities?

03

Please provide your available working hours, with specific days of the week and hours of availability.

04

Student support and intake: Describe your experience helping individuals complete applications, gather required documents, or navigate services. How do you explain requirements clearly and follow up when information is missing?

05

Billing and payment documentation: Describe your experience collecting invoices, tracking payments, maintaining financial records, or performing basic bookkeeping. What steps do you take to identify discrepancies and ensure documentation is accurate before submitting it for review?

06

Student-parent support scenario: A student parent reports that their childcare provider has not received an expected payment and may discontinue care, which could prevent the student from attending classes. As the Support Specialist, what steps would you take to gather information, communicate with the student and provider, and coordinate with the Program Coordinator and appropriate college offices?

07

Documentation and confidentiality: Describe your experience maintaining confidential records and using databases, spreadsheets, or service-tracking systems. How do you keep records accurate, current, and accessible only to authorized individuals?

08

Referral follow-up and communication: Share an example of helping someone connect with another office or community resource. How did you follow up to determine whether the person received assistance, and what you did if the initial referral did not meet their needs?

09

Organization and teamwork: This part-time position balances student intake, invoice deadlines, participant follow-up, and workshop logistics. Describe how you would organize these responsibilities, communicate outstanding items to the Program Coordinator, and recognize when an issue requires guidance or escalation.

Required Question

Employer Tulsa Community College