Student Support Specialist

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

The MSNEP Student Support Specialist works with the MSNEP Executive Director, program facilitators/coordinators, program faculty, students and various university offices and external entities to ensure that the processes for recruiting, enrolling, registering, graduating, and entitling graduate nursing students are efficiently managed and records effectively maintained.

This person also assists with administrative support for the MSNEP Program and other available academic, career, and social supports for nursing students.

Job Description:

Serves as a point-of-contact for prospective students and liaison for admitted students pursuing a MSNEP and nursing licensure:

• Communicates with undergraduate and graduate students, applicants, program faculty, and collaborating institutional units.
• Provides support to students for meeting requirements for licensure.
• As assigned or needed, provides the Executive Director with information and support for licensure and provides program facilitators/coordinators with student data and progress information.
• Fulfills authorization requests for required program courses, as needed, and keeps accurate records related to students and program requirements.
• Performs other duties as assigned.

Supports and advises MSNEP students regarding academic, career, and social supports:

• Provides students with requirements, deadlines, and guidance for the completion of all required paperwork and applications for scholarship and workforce credentials.
• Processes forms and refers students to resources as needed.
• Works closely with program coaches/mentors, the Executive Director and university offices (e.g, financial aid) to facilitate effective communication and data sharing regarding scholarship applications and awards.
• Maintains scholarship program rosters and databases.
• Stays informed of State requirements for programs and scholarships.
• Maintains an awareness of trends in the field of nursing.

Provides leadership and support for recruitment initiatives targeted at graduate enrollment in MSNEP program:

• Organizes and improves digital and print media materials for students, faculty and external partners.
• Recommends and implements updates to the department's website.
• Represents the program and department at undergraduate and graduate open houses; One-stop enrollment events; College events; community college fairs; and other meetings and events as requested by the program facilitators/Coordinators and/or Department Chair.

Supports the day-to-day operations of the MSNEP program:

• Organizes MSNEP special events and activities.
• Performs related duties as assigned.

Minimal Qualifications:

1. Bachelor's degree.

2. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.

Typical Working Schedule: Monday - Friday, 8:30 a.m.- 4:30 p.m. (Hours may vary depending on departmental needs).

Location: El Centro Campus (3390 N Avondale Ave, Chicago, IL 60618)

Setting: In-office, not eligible for hybrid or remote work.

This position requires a background check.

Salary Range

$24.64/hourly

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.