SUMMARY:
The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial, cooperative environment as well as comply with all NMHU policies and regulations. This position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records. Additionally, this position serves as an advisor/liaison to proactively work with NMHU front line offices to solve student issues related, but not limited to: Financial Aid Scholarship, Human Resources, Registrar, Admissions, Graduate, Business Office, and Center (as necessary) matters.
DUTIES AND RESPONSIBILITIES:
Operations/Office Management:
- Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.
- Support recruitment efforts;
- Maintain accurate records of student and prospective student interactions while maintaining student record confidentiality in accordance with federal regulations;
- Maintain timely, positive communications between the university, students, and prospective students via telephone, email, social media, etc.;
- Advocate for students and serve as liaison to multiple functional areas of the university;
- Engage in professional development activities;
- Maintain regular attendance;
- Perform other job related duties as assigned.
Financial Aid & Scholarships:
- Support students with scholarship application procedures and deadlines;
- Support student needs related to Consortium Agreements with visiting institutions;
- Support VA Certifying Official in the coordination and maintenance of VA files, as necessary;
- Participate in Office of Financial Aid and Scholarships departmental meetings, as necessary.
Admissions & Recruitment:
- Understand, advise, and process, as necessary, new student applications for admission, transcript requests/submissions, etc.;
- Support NMHU recruitment efforts;
- Participate in Office of Admissions and Recruitment departmental meetings, as necessary.
Registrar:
- Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHU website online docs, etc.;
- Understand, advise, and coordinate, student registration, appeals, VA paperwork, applications for degree, transcript requests/submissions, pre-requisites, permission requirements, etc.;
- Coordinate with Registrar on student record updates;
- Participate in Registrar departmental meetings, as necessary.
Advisement:
- Advise transfer students on transfer process, basic transfer evaluation, educational options, and program articulation or transfer agreements, and refer students to the appropriate faculty member, Chair, or Dean, when necessary;
- Support academic programs in student progress;
- Understand and advise on MOUs and articulation (transfer) agreements with partner schools;
- In coordination with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs of study, orals packets, independent studies, etc.
- Participate in academic program departmental meetings, as necessary.
MINIMUM REQUIREMENTS:
- Must be willing to travel;
- Must have a valid Driver's License;
- Must be available for Notary certification, as necessary;
- Must be willing to work overtime, evenings, and weekends, as required.
Preferred Qualifications:
- EDUCATION: Baccalaureate Degree in any discipline. Baccalaureate degree may be substituted with a minimum of five years' experience in at least two of the functional areas listed in DUTIES & RESPONSIBILITIES.
- EXPERIENCE: Two (2) years' higher education experience in administrative work.
KNOWLEDGE, SKILLS, & ABILITIES:
- Demonstrate respect for all individuals and sensitivity to cultural and language differences; • Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint etc.);
- Knowledge of basic mathematics and statistics; • Knowledge of applicable university policies and procedures;
- Considerable knowledge of English, grammar, and spelling with excellent proof reading skills;
- Ability to work with sensitive, confidential data, and records;
- Knowledge of general office practices and procedures;
- Ability to maintain effective working relationships; • Skilled typist and knowledge of proper telephone etiquette;
- Ability to create presentations and communicate both orally and in writing at a high level;
- Ability to utilize independent judgment;
- Ability to work with minimal direction and supervision;
- Ability to exercise patience and maintain composure during stressful situations.
PHYSICAL DEMANDS:
- Repetitive hand motions and prolonged use of computer.
- Must occasionally lift and/or move up to forty (40) pounds.
- Sitting for extended periods of time. • Kneel, bend, reach, and stoop. • Walking for extended periods of time.
WORK ENVIRONMENT:
- Work is performed in a typical interior/office work environment. • Work with frequent interruptions