Student Support Services Coordinator
SALARY: $55,664.00 Annually
OPENING DATE: 10/23/2026
CLOSING DATE: 11/6/2026 11:59 p.m.
UNIT: AFSCME - Grade Level 9
DEPARTMENT: Registrar and Records
REPORTS TO: Registrar
PRINCIPAL RESPONSIBILITIES:
- Assists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.
- Provides enrollment support to prospective and enrolled students.
- Assists with the preparation of SOPs and training materials utilized for staff development/training.
- Assists in the preparation of department reports.
- Communicates and provides support to department personnel.
- Attends divisional/departmental and other campus meetings.
- Conducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students.
- Maintains documentation and processes decisions from deans regarding academic appeal inquiries.
- Assists with the preparation of correspondence to students regarding appeal decisions
- Coordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.
- Assists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process.
- Assists with updating course and student information, such as course fees, preferred names, and privacy waivers.
- Supports certification process for veterans.
- Provides e-mail and telephone coverage for Registrar and Records Office.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Associate degree
- Two (2) years' experience working in a college student services environment
- Working knowledge of Student Information Systems
- Strong computer skills with knowledge of Microsoft Office
- Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities
- Strong communication skills and the ability to make independent decisions.
PREFERRED QUALIFICATIONS:
- Bachelor's degree
- Experience with Ellucian Colleague
SUPPLEMENTAL INFORMATION:
SCHEDULE: 35 hours per week
Monday, Wednesday, Thursday, and Friday: 9:00 a.m. - 5:00 p.m.
Tuesday - 10:00 am - 6:00 pm
Occasional Evening/Weekends
RETIREMENT: Pension Eligible
Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.