Student Success Coach-Financial Aid

Student Success Coach-Financial Aid

Salary

$35,670.00 - $53,865.00 Annually

Location

Lawson - Birmingham, AL

Job Type

Full-Time

Job Number

08733

College/Division

LAWSON-501040-Financial Aid Administration

Opening Date

10/15/2026

Closing Date

10/29/2026 11:59 PM Central

Campus Location

Lawson State Community College

• Description
• Benefits
• Questions

Position Summary

Responsible for providing retention support systems including coaching, mentoring, and supplemental instruction to ensure student success and retention for students. Responsible for engaging students in a variety of student services activities to ensure progression towards graduation leading to career or transfer goals; with particular emphasis on maintaining or regarding financial aid eligibility through Satisfactory Academic Progress(SAP).

Provides financial aid counseling and support to students experiencing academic difficulties, attendance concerns, enrollment changes or withdrawal. Assists the Financial Aid Director with SAP monitoring, appeal documentation, academic recovery plans, and Return of Title IV (R2T4) processes. Works collaboratively with faculty, advising staff, financial aid personnel and other student support professionals to address academic and financial barriers to student success.

Salary Schedule Placement: Appropriate placement on Salary Schedule E4 05 ($35,670 - $53,865) based on experience.

Essential Duties and Responsibilities

• Serves as a Success Coach, primary responsibilities include closing student stop-out gap, communicating with students and faculty, assisting students with resources, and providing timely interventions to help students in their academic progress.
• Provide information and assist students in areas such as academic standing, college policies, campus resources, college admissions to selective programs, major and course selection, financial aid, and graduation requirements; assists students with financial aid applications and required documentation, reviews assigned material for completeness and consistency, requests missing information and refers eligibility of processing concerns to appropriate financial aid personnel
• Support students acclimating to college, bridging gaps of knowledge, and transitioning to alternative modalities that differ from "traditional" classroom structure.
• Acts as a liaison among Financial Aid, Advising, Student Disability Services, Career Services, Admissions, the Registrar, faculty and other appropriate college departments to coordinate student support.
• Assists faculty and staff in identifying trends and researching best practices in student retention.
• Utilizes data and retention software to guide interventions and monitors effectiveness and student progress.
• Participate in appropriate training/professional development, including federal, state and region association conferences.
• Assist in statistical data collection for reporting and/or funding purposes.
• Assists students in assessing their skills, interests and aptitudes, identifying realistic career goals, and developing educational plans. Assists with degree and certificate planning, applicable transfer articulation agreements, advising activities and academic support as assigned
• Provides targeted coaching and proactive outreach to students at risk of not meeting SAP requirements and to students on financial aid warning, probation, or suspension as applicable under institutional policy.
• Provides timely outreach and counseling to students considering withdrawal or experiencing attendance or participation concerns and financial aid consequences. Assists the Financial Aid Director with R2T4 documentation and record maintenance and communication notices.
• Assist students in assessing their skills, interests and aptitudes as well as identifying realistic career goals and developing individual educational plans;
• Provide assistance to students and instructors to problem solve issues that arise related to progress towards academic goals, persistence, attendance, and graduation;
• Assist with events and other learning opportunities that support students in reaching their academic and career goals.
• To perform other job-related duties as assigned by the appropriate administrative head.

Qualifications

REQUIRED EDUCATION, STANDARDS, AND TRAINING:

• Bachelor's degree in education, Social Science, or a related field from a regionally accredited institution

• Experience in collegiate advising/counseling required.

• Ability to work flexible hours and travel as needed.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS:

• None

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:

• Excellent written and oral communication skills.

• Proficiency in using Microsoft Office.

• Ability to maintain confidentiality and work independently and collaboratively.

Application Procedures/Additional Information

Applicants may apply at www.lawsonstate.edu. For questions please contact the Office of Human Resources at 205-929-6308 . All application materials will become the property of the college. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Only applications received during the period of this announcement will be considered. No previous application files will be transferred for consideration for this position.

A complete application packet consists of:

• A cover letter
• An Online application
• A current resume
• A copy of relevant post-secondary transcripts identifying the applicant, institution, and date of degree conferred.

If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.

Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following: Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job title and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:

Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.

In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employees eligibility to work in the United States as required by the Department of Homeland Security.

ADDITIONAL INFORMATION:

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must adhere to the Colleges prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.66% (effective 10/01/26)

Tier II - Pays 6.20% monthly. State matches 13.70% (effective 10/01/26)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.66% (effective 10/01/26)

Tier II- Pays 7.20% monthly. State matches 13.70% (effective 10/01/26)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $1,048 monthly (effective 10/01/26).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

01

Salary Acknowledgment -Staff I acknowledge that this position has an established salary range and that initial salary placement will not exceed the maximum. Initial salary placement grants full (1:1) credit for prior work experience in Alabama public schools, colleges, and adult education programs. Related full-time work experience outside of Alabama public education will be credited at one-half (2:1).

• YES - I have reviewed and understand the salary range and agree to be considered for this position under these terms.
• NO - I have reviewed the salary range, and it does not meet my compensation expectations.

02

Do you have a Bachelors degree in education, Social Science, or a related field from a regionally accredited institution?

• Yes
• No

03

I understand that I will be contacted through the email I have provided on my application for updates on this position.

• Yes
• No

04

Do you have effective oral and written communication skills?

• Yes
• No

05

Are you proficient in Microsoft Office?

• Yes
• No

06

Are you willing to travel and work flexible hours?

• Yes
• No

07

Do you have experience in collegiate advising/counseling?

• Yes
• No

08

Did you attach the required application materials as listed on the job bulletin, including 1) a current résumé, 2) a cover letter describing specifically how your experience and qualifications meet the required qualifications, 3) copies of appropriate transcript(s) identifying the applicant, date degree conferred, and verifying the minimum degree requirements (NOTE: COPIES OF DIPLOMAS WILL NOT BE SUFFICIENT) and 4) copies of applicable licenses and/or certifications if required by the job posting? Applicants who fail to submit all required information will be disqualified. (You are encouraged to double-check your uploaded items. IF YOU CANNOT ANSWER YES, PLEASE DO NOT SUBMIT YOUR APPLICATION UNTIL YOU HAVE ALL OF THESE MATERIALS UPLOADED.)

• Yes, all required documents are attached.
• No, I did not attach the required documents. I understand that without the required documents attached I will not be eligible for an interview or an offer of employment.

Required Question

Employer ACCS

Website 1