Student Services Support Specialist

Student Services Support Specialist

Salary

$47,218.00 - $59,023.00 Annually

Location

Durham, NC

Job Type

Full-Time Staff

Job Number

26-27-00067

Division

Student Services

Department

Counseling, Accessibility, and Resources

Opening Date

09/23/2026

Closing Date

10/7/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Description

Do Great Things! Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. The Student Services Support Specialist serves as the first point of connection and access for students entering the center. This position creates a welcoming, organized, accessible and student-centered experience while coordinating front desk operations, providing resource navigation, scheduling appointments, and facilitating warm handoffs to campus and community partners and services. This position plays an important role in ensuring that students experience the center as a place where they are seen, supported, connected, and equipped to thrive. The position does not provide counseling, clinical services, or professional case management. Rather, they help students connect to the right person, service, resource, or next step at the right time. The successful candidate is relational, organized, dependable, adaptable, and able to balance compassionate student service with accurate and timely administrative operations.

Examples of Duties

Front-Desk Operations & Student Reception

• Welcome students, visitors, faculty, and staff and provide an inclusive, respectful, and strengths-based first point of connection.
• Manage front-desk operations, including multi-line phones, email and other inquiries, student check-in, appointment scheduling, and routine administrative support.
• Provide basic service information and connect students to appropriate campus and community resources.
• Perform general office support tasks, including preparing administrative materials, maintaining physical and digital files, and completing routine office duties.
• Coordinate student appointments and facilities work order requests while maintaining accurate administrative records.

Service Navigation & Departmental Support

• Provide operational and administrative support for testing services, accessibility accommodations, counseling services, and student resource navigation.
• Collect, record, track, and maintain sensitive medical documentation submitted for accessibility accommodation services.
• Coordinate appropriately with campus partners when administrative action is needed to advance student support processes.

Data Management, Finance & Program Administration

• Maintain strict confidentiality, adhere to privacy standards, and deliver professional customer service at all times.
• Maintain and ensure timely follow-up with student requests, accurate records, data entry logs, departmental calendars, internal communications, forms, office supplies, and routine administrative processes.
• Develop and maintain efficient tracking systems to monitor the receipt, follow-up, and status of required student documents.
• Collect, record, track, and maintain program financial documentation-including invoices and bills-and assist with payment processing through Foundation and Business Office systems.
• Support service-utilization data collection, trend reporting, and student feedback collection to support continuous program improvement.
• Track operational trends and recommend service improvements to enhance the overall student experience.
• Keep website content, resource directories, informational handouts, and promotional flyers current and accurate.
• Assist with student outreach events, campus engagement activities, and CARE Center communications.
• Perform other duties as assigned.

Minimum Qualifications

Two years of experience in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Preferred Qualifications:

Bachelor's Degree from an accredited institution and two years of experience with relevant work, preferably in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Supplemental Information

• Student-Centered Service & Equity: Demonstrated commitment to equity, accessibility, inclusion, belonging, and a whole student approach to service within a diverse community college environment.
• Interpersonal & De-escalation: Excellent interpersonal, active listening, and communication skills; proven ability to maintain a calm, professional, and helpful demeanor when assisting individuals who are distressed, frustrated, or in crisis.
• Confidentiality & Boundaries: Sound judgment in protecting confidential information, maintaining professional boundaries, identifying situations requiring additional support and following appropriate referral and escalation procedures in accordance with FERPA and applicable federal, state, and institutional guidelines.
• Organization & Multitasking: Exceptional organizational and time management skills, acute attention to detail, and the ability to prioritize competing tasks and maintain accurate data/records in a fast-paced setting.
• Collaboration & Relationship Building: Ability to establish trusting, respectful relationships and collaborate effectively with students, faculty, staff, campus partners, and community organizations.
• Technical Literacy: Proficiency with Microsoft 365 applications, scheduling and communication systems, student information systems and/or CRMs (such as Element451), and other digital tools used to support student services.
• Institutional Alignment: Demonstrated integrity, accountability, commitment and understanding of the mission, goals, and objectives of Durham Technical Community College.
• Continuous Improvement: Ability to recognize patterns, identify operational barriers, use data and student feedback to inform improvements, and contribute to a culture of learning and continuous improvement.

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position, including the ability to:

• Sit and/or stand for extended periods of time.
• Move throughout the work environment as needed to support students and daily operations.
• Lift and/or carry materials weighing up to 25 pounds as occasionally required.

Normal Working Hours: 40 hours per week, with the regular schedule determined in consultation with the supervisor and based on center/student service needs. Occasional evening or weekend hours may be required for scheduled events, student programs, or other operational needs.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our Employee Benefits and Retirement page.

01

What is your highest level of education?

• High School (or equivalent) or less
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

02

Do you have at least two (2) years of experience in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures?

• Yes
• No

Required Question

Employer Durham Technical Community College

Address 1637 East Lawson Street

Durham, North Carolina, 27703

Phone 919-536-7244-5101

919-536-7200

Website https://www.durhamtech.edu/