Provides academic advisement to new and continuing students both in-person or virtually with high levels of accuracy and customer service. Advises assigned caseload of students and facilitates outreach strategies that enhance student retention and persistence. Works in coordination with FOI Academic Advising Analyst(s) and assigned student support team. Provides academic advisement to all credential-seeking students regarding program and degree requirements, academic progress, university transfer, and graduation eligibility. Evaluates unofficial transcripts for academic planning and course approval purposes and creates personalized academic plans for students. Implements strong problem-solving and troubleshooting skills to resolve more complex student services concerns requiring extensive knowledge of academic advising and student services regulations and policies. May evaluate program admissions eligibility. May coordinate office workflow and provide training to other staff members.
Essential Functions
30% - Educational and Career Planning
- Provide comprehensive academic and career planning to credential-seeking students with a high level of accuracy, professionalism, and customer service.
- Advise students individually and in group settings through scheduled appointments, drop-in services, and virtual and in-person modalities.
- Assist students with career exploration, program selection, and the development of multi-semester academic plans aligned with transfer goals, degree completion, or career pathways.
- Interpret college policies, procedures, catalog requirements, academic regulations, and transfer information to support informed student decision-making.
- Maintain accurate, thorough, and timely advising notes and student records in accordance with institutional standards and FERPA guidelines.
30% - Advanced Advising Functions & Caseload Management
- Serve as the primary advising contact for an assigned student caseload; monitor enrollment, academic progress, retention indicators, and completion milestones.
- Provide proactive outreach, enrollment nudges, and just-in-time advising interventions in coordination with Field of Interest (FOI) Advising Analysts and the student support team.
- Review complex program requirements and assess student eligibility for competitive program admissions.
- Resolve escalated or moderately complex student situations requiring advanced problem-solving and cross-departmental coordination.
- Perform advanced student records functions, including but not limited to program plan changes, degree audits, graduation reviews, course applicability, and eligibility considerations related to financial aid.
15% - Field of Interest and Student Success Collaboration
- Collaborate with faculty, Enrollment Services, Financial Aid, Career Services, Student Success, and other campus partners to support holistic student success.
- Identify barriers to student success and connect students with appropriate campus and community resources.
- Participate in cross-functional teams, committees, and retention initiatives.
- Participate in Field of Interest programming and Student Success events.
15% - Training & Operational Support
- Support the onboarding, training, and mentoring of new advising and enrollment services staff.
- Assist with advising service operations, including scheduling workflows, service coverage coordination, and daily operations to ensure continuous student access.
- Contribute to the development, implementation, and continuous improvement of advising procedures, workflows, and service delivery models.
- Participate in project implementation and operational initiatives that support advising effectiveness.
- Serve as a departmental advising liaison for Student Affairs and college-wide committees.
10% - Data Monitoring, Reporting & Compliance
- Utilize student information systems and advising technologies to track student engagement and outcomes.
- Analyze caseload trends and report data to support retention and completion initiatives.
- Ensure compliance with institutional policies, academic regulations, and applicable state and federal requirements.
- Support assessment and continuous improvement efforts related to advising effectiveness.
- Assist with program application intake, processing, and data entry within the student information system, as assigned.