Student Services Specialist Sr. Admissions & Records

GateWay Community College is now hiring a great new role! Our exciting Student Services Specialist Senior position performs higher-level enrollment services functions providing student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members.

Essential Functions

40% - Leads and coordinates back office workflow, which may include incoming/outgoing transcripts, graduation-processing, selective admissions processing, document retention, eForms, National Student Clearinghouse; provides support to call center & front counter/welcome desk functions and staff; address concerns and resolves problems; composes edits and prepares correspondence and reports. Monitors quality assurance to include regular review (e.g. spot checks) to ensure accuracy of completed transactions, monitor reports related to enrollment in order to comply with district and government requirements.

20% - Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions.

15% - Assist with training and prepare training materials for new and current contact center staff, maintain various admissions and records reports, answer incoming calls, chats and texts, Monitor group emails.

15% - Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc.

10% - Compiles and prepares data for supervisors on back office functions and workflow. Other duties as assigned.