| Location | Phoenix, AZ |
Paradise Valley Community College is seeking a Student Services Specialist Senior who supports Academic Advisement and Career Services by coordinating daily front-office workflow, providing training and operational guidance to staff, resolving moderately complex student-service issues, and serving as a departmental resource for student onboarding, enrollment procedures, and student information systems. Provides front office coverage, coordinating peer advisor front-desk assistance, and supporting the campuss collaborative student onboarding and retention work
Core responsibilities include supporting front desk oversight, new student onboarding presentations and process coordination, and providing purchasing and administrative support for student affairs offices in the KSC building, such as Advisement, Career Services, Student Life, and the Intercultural Center, as well as Field of Interest co-curricular work.
The specialist collaborates across departments to support recruitment, onboarding, student engagement, and completion while providing accurate, professional, and student-centered service. This position also assists students with educational and career goals, including degree and certificate options, transfer pathways, course selection, registration, testing, and academic progress.
Additional Information
Note: A second interview will be conducted during the hiring process.
Essential Functions
30% Provide Front-Counter and Student Services Support
Serve as one of the primary points of contact for prospective, new, continuing, and undecided students, coordinating daily front-office workflow.
Greet and assist students in person, by phone, email, and other communication platforms.
Provide accurate information regarding college programs, services, policies, procedures, and resources.
Assess student needs, answer routine questions, resolve concerns, and make appropriate referrals to campus departments and resources.
Maintain a welcoming, professional, inclusive, and student-centered front-counter environment.
Schedule and coordinate student appointments, meetings, and follow-up activities.
Process forms, student requests, documents, and other administrative materials accurately and in a timely manner.
Maintain accurate student records, files, databases, spreadsheets, and departmental documentation.
Monitor and respond to student inquiries and administrative requests through email, telephone, and other communication systems.
Assist with daily office operations, including maintaining supplies, organizing shared workspaces, and supporting efficient front-office workflow.
Serve as a resource to provide technical and administrative assistance to students, faculty, staff, and campus partners.
Provide training and operational guidance to staff.
25% Support Student Onboarding and First-Year Experience
Assist with the onboarding of new and undecided students from recruitment through enrollment and the first year of college.
Collaborate with Recruitment, Academic Advisement, One-Stop Center, Student Life, College Navigators, Peer Leaders, and other campus partners to coordinate student services.
Assist with recruitment activities, enrollment events, new student orientation, workshops, and other student engagement activities.
Develop and distribute student communications, outreach messages, online resources, and activities that support enrollment, engagement, and persistence.
Follow up with students to encourage completion of onboarding requirements and connection to appropriate campus resources.
10% Maintain Accurate Records, Data, and Confidential Information
Enter, update, retrieve, and maintain accurate student and program information in institutional systems.
Prepare reports, spreadsheets, correspondence, and other documentation as needed to support departmental operations.
Maintain confidentiality and handle student information in accordance with institutional policies, FERPA, and applicable laws and regulations.
Review information for accuracy and completeness and resolve discrepancies as appropriate.
10% Provide Outreach, Communication, and Engagement
Conduct proactive outreach to students through phone, email, text, and other approved communication methods.
Develop clear and accessible student-facing communications and resources.
Assist with workshops, presentations, information sessions, recruitment activities, and student engagement events.
Promote available college resources, academic support services, career resources, and student involvement opportunities.
10% Collaborate and Provide Problem Resolution
Establish and maintain effective working relationships with student services offices and academic departments
Serve as a resource to colleagues by providing information, technical assistance, and support related to student services processes.
Resolve moderately complex student-service issues
5% Provide Student Success and Educational Planning Support
Assist students with identifying educational and career goals and developing strategies to achieve those goals.
Provide guidance regarding occupational degrees, certificates, transfer pathways, course selection, registration, placement testing, programmatic testing, career planning and academic progress.
Assist students in understanding degree and certificate requirements and satisfactory progress toward completion.
Identify potential academic, financial, personal, or institutional barriers and connect students with appropriate campus resources.
5% Support Continuous Improvement and Learning College Practices
Participate in department and college initiatives designed to improve access, student engagement, retention, and completion.
Evaluate student service processes and recommend improvements based on student needs, data, and operational outcomes.
Participate in training, professional development, committees, and cross-functional workgroups as assigned.
Demonstrate a commitment to the Learning College philosophy by providing flexible, accessible, and student-centered services.
5% Perform Other Related Duties
Perform other duties and responsibilities related to student services, academic advisement, student success, front-counter operations, and departmental initiatives as assigned.
Maintain a professional, respectful, collaborative, and inclusive work environment.