Student Services Specialist Senior

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist Senior in the Financial Aid Department. These positions independently perform student service and financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

30% - Performs more technically complex and difficult student service and processing. Identifies resources needed to address students' circumstances and potential barriers. Assists students by walk-in, electronically and over the phone and as elevated by other student services staff. Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulations.

30% - Performs a significant volume and complexity of financial aid and scholarship processing. Handles moderately complex issues and assignments and may serve as a lead worker to other staff. Identifies resources needed to address students' circumstances and potential barriers.

20% - Troubleshoots and resolves office service issues which may include computer software problems. Prepares and processes reports, tracks processing and completion. May administer programs such as scholarships, loans, federal work study and pell grants. Coordinates, performs testing, and maintains database information and reporting systems.

15% - Prepares, presents, designs and maintains correspondence, reports, presentations, program materials and documentation. Provides training or orientation to other staff. Coordinates office functions, projects, events and processing. Coordinates workflow and develops policies and procedures. Researches and assists in analyzing and interpreting guidelines and regulations.

5% -Performs other duties as assigned commensurate to the grade level of the position.