Student Services Specialist Financial Aid

The Student Services Specialist, reporting to the Student Services Analyst, plays a key role in supporting students and families through the financial aid process. This position is responsible for performing technically complex financial aid processing, resolving challenging problems and inquiries, and may oversee specific aid programs. The Student Services Specialist also carries significant responsibility for counseling students and parents on financial aid options, while ensuring smooth office operations and the consistent application of policies and procedures.

Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and must be eligible to access the federal systems and websites necessary to perform the responsibilities of this role.

Essential Functions

45% - Process financial aid applications including verification, determination of need, disbursement of financial aid, and awarding of funds as well as editing of previous awards. Reviews student files verifying application for accuracy and completeness; requests additional information in compliance with federal and state laws. Assists in analyzing/interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies.

25% - Counsels students and parents with difficult inquires, evaluates and take action on student appeals, speaks with student groups regarding financial aid availability and procedures. Administer financial aid programs such as student employment, loan programs; providing requested information and reviewing/documenting office practices and procedures.

20% - Assist with the frontline service area to ensure accurate and consistent service to students and parents. May assist in training and direction of students, staff, and temporaries.

10% - Performs other duties as assigned, commensurate with the level of the position.