Student Services Specialist

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist. This position will be responsible for assisting with a case management approach by advising students on goal setting, occupational degree and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft (SIS) and other technology.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

50% - Academic Advising & Student Success Support

Provides individualized advising and support services in person, hybrid, and virtual formats to promote student success and progress toward degree and certificate completion within assigned Fields of Interest (FOIs) and/or specialized student populations. Assists students with goal setting, educational planning, decision-making, transfer pathways, course selection, registration, and academic progress using Salesforce, PeopleSoft, and related technologies. Identifies and recommends academic and co-curricular opportunities, including internships, research experiences, study abroad programs, and student involvement activities. Connects students with appropriate campus resources and support services to address academic and personal barriers to success.

25% - Programming, Presentations & Student Engagement

Supports group advising initiatives, new student orientation programs, and other departmental service areas. Plans, coordinates, and delivers presentations, workshops, and informational sessions that promote student success, including degree and transfer information sessions, specialty population programs, student organization events, graduation-related activities, and other campus engagement opportunities.

15% - Enrollment, Retention & Program Operations

Contributes to enrollment and retention efforts that support student achievement and persistence. Maintains and updates program resources, presentations, reports, correspondence, and promotional materials. Assists with administrative processes including consortium agreements, graduation applications, unofficial transcript evaluations, and other student services requests and operational functions.

10% - Professional Development & Departmental Support

Participates in departmental meetings, training sessions, and professional development activities to maintain current knowledge of policies, procedures, and best practices. Performs additional duties as assigned that are commensurate to the classification and responsibilities of the position.