| Location | Tempe, AZ |
Maricopa Community Colleges is hiring three Student Services Specialists to join the Maricopa Contact Center at the District Office in Tempe, Arizona.
Are you passionate about helping others achieve their educational goals? The Student Services Specialist plays a key role in supporting student success by helping students overcome barriers, navigate college processes, and access the information and resources they need to succeed.
This position collaborates with a team of enrollment and financial aid professionals to provide exceptional customer service and comprehensive support to a diverse population of students across all ten Maricopa Community Colleges and the District Office. Through phone, email, chat, text, and other communication channels, this position assists students with admissions, registration, financial aid, placement, student billing, and other enrollment-related processes.
The Student Services Specialist utilizes problem-solving, communication, and technology skills to resolve student inquiries, navigate multiple systems, and provide timely, accurate information that supports a positive student experience. This position reports to a manager within the Maricopa Student Support Center.
Essential Functions
60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students
20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems
10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center
10% - Other duties as assigned