| Location | Phoenix, AZ |
Paradise Valley Community College is seeking a dynamic, student-centered Manager of Academic Advisement to provide strategic leadership and oversee daily operations, staff supervision, and proactive case management. Reporting to the Director of Advising, the Manager will lead initiatives such as new student educational planning, retention, and cross-departmental outreach to promote student access, persistence, completion, transfer, and career success.
Aligned with MCCCD's Excellence Through Impact: Vision 2030, the Manager will use data, technology, and innovative advising practices to strengthen educational pathways, support workforce-aligned goals, identify barriers to student success, and improve the student experience. The Manager will collaborate with faculty, enrollment services, financial aid, career services, and community partners to ensure students receive timely, equitable, and consistent support.
The Manager will foster a culture of collaboration, accountability, and continuous improvement while contributing to measurable gains in enrollment, retention, completion, transfer, workforce outcomes, and community impact. This position is fully on-site, with no remote options.
Additional Information
Note: A second interview will be conducted during the hiring process.
Essential Functions
50% Leadership & Staff Supervision
Manage the academic advising team through hiring, onboarding, scheduling, and continuous coaching or performance evaluation. Serve as the primary point of contact for escalated student issues and complex advising cases, applying institutional policy, established procedures, and professional judgment. Maintain open communication with the Director to promote team cohesion and a healthy workplace culture.
Assist with planning and hosting department and team meetings and professional development activities
Actively in Student Affairs initiatives and cross-departmental activities related to academic advising, including orientation, FOI events, first-year experience programs, career and transfer events, and other student success initiatives.
30% Program Management & Advising Operations
Alongside the Director, oversee daily academic advising operations to ensure services are delivered accurately, consistently, and in compliance with institutional policies and degree requirements.
Partner with the Director of Advising to drive student success by implementing Guided Pathways frameworks aligned with institutional procedures; district policies; student needs; leverage weekly data reports, SLIMS, and transfer initiatives to support and track advising practices.
Coordinate the assignment and reassignment of advisor caseloads to ensure manageable work distribution and timely student support.
Collaborate with the Welcome Center, Early College, and admissions to ensure a smooth onboarding process for new students
Administer advising technologies, case management systems, and reporting tools, including system configuration, staff training, documentation, and ongoing maintenance.
Maintain and update the academic advising department website content to ensure information is current, accurate, and accessible.
Maintain a limited caseload of students, as assigned, to meet operational needs or address complex advising situations.
10% Advisor Training & Professional Development
Develop, implement, and maintain advisor onboarding, training, communication, and professional development programs.
Create, update, and maintain departmental standard operating procedures, training manuals, and reference materials to ensure consistency in advising practices.
Alongside the Director, evaluate advisor performance using established qualitative and quantitative measures, including service delivery standards and adherence to policies and procedures.
Serve as a technical resource for advisors regarding academic policies, program requirements, advising procedures, and student success strategies.
Coordinate and deliver trainings, workshops, and presentations related to academic advising, case management, and student support services for students, faculty, and staff.
15% Compliance & Administrative Responsibilities
Assist in planning, monitoring, and managing the department budget in collaboration with the Director of Career & Educational Planning.
Ensure advising operations comply with District policies, campus procedures, dean expectations, accreditation requirements, and applicable state and federal laws and regulations.
Participate in program review, accreditation, and assessment activities related to academic advising services.
Track, manage, and report on grant-funded or special program activities related to academic advising, as assigned.
Perform duties on behalf of the Director during absences, as assigned.
5% Perform other duties as assigned