Student Services Manager

Summary

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.

Essential Functions

• Participate in relationship management with prospective students and their families, alumni, and active students.
• Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
• Ensure all students complete Smart Measure and meet with students to discuss results.
• Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
• Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
• Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
• Develop / support retention strategies effective in both active and inactive students.
• Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
• Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
• Coordinate bi-annual student focus groups and encourage student participation.
• Prepare and present material at internal workshops; both in person and virtually.
• Identify opportunities for student life activities to increase student involvement.
• Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
• Connect students with Instructors/ Program Chair to get additional tutoring when needed.
• Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
• Active participation in Student Council / Student Groups.
• Work closely with pending graduates to ensure the completion of exit requirements are met.
• Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
• Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
• Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
• Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
• Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
• Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager

Knowledge / Skills

• Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
• Knowledge of student advising theory and best practices; ability to implement these practices effectively.
• Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
• Thrive in a fast-paced environment and demonstrate a passion for higher education.
• Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
• Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Excellent problem-solving skills, leadership, and time management skills are necessary.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
• Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must remain flexible regarding external factors that may affect the work schedule.