Student Services Assistant I

Student Services Assistant I

Salary

$37,761.00 - $44,425.00 Annually

Location

Main Campus - Orem

Job Type

FT Nonexempt Salaried Staff

Job Number

FY2706381

Division

VP Student Affairs

Department

Admissions

Opening Date

08/13/2026

Closing Date

8/23/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Cover Letter

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Join Utah Valley University and play a meaningful role in helping students achieve their educational goals. As a Student Services Assistant I, you will serve as a trusted resource for prospective and current students, providing guidance on admissions requirements, residency classifications, academic policies, and available university resources. Through your interactions, you will help students navigate important enrollment processes and create a positive first impression of the university.

This position offers the opportunity to develop expertise in higher education administration while contributing to a student-centered team committed to exceptional service. In addition to advising students on undergraduate and graduate admissions processes, you will support the ongoing development of customer service team members and help ensure students receive accurate, timely, and professional assistance. If you enjoy helping others, solving problems, and making a direct impact on the student experience, this role provides a rewarding opportunity to grow within a dynamic university environment.

Summary of Responsibilities

• Serve as a primary point of contact for prospective and current students, providing accurate and timely information about admissions requirements for undergraduate and graduate programs. Advise students on Utah residency requirements to ensure compliance with state guidelines and university policies. Guide students through the application process, including assistance with required documents, deadlines, and troubleshooting common issues. Address inquiries via phone, email, and in-person interactions, ensuring high levels of customer service and professionalism.
• Organize, maintain, and update student records, files, and databases in the Student Information System Banner to ensure data accuracy and integrity. Regularly audit and review records to identify discrepancies and implement corrective actions as needed.
• Assist in the development and delivery of ongoing training programs for the customer service team, focusing on admissions policies, system use, and effective communication techniques. Act as a resource for customer service team members, addressing questions and providing mentorship as needed.
• Collaborate with other departments to coordinate services and enhance the student experience. Provide logistical and administrative support for admissions-related events and activities.
• Assists and contributes to a variety of Admissions projects as needed.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelors degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.

For example:

• Bachelors degree in a related field.
• OR an associate degree (2 years) + 2 years of related work experience.
• OR 4 years of directly related work experience.
• OR some college coursework combined with related experience totaling 4 years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of college admission policy and procedures.

• Knowledge of best practices for handling a large volume of documents.

• Knowledge of Utah residency requirements.

• Knowledge of Family Education Rights and Privacy Act (FERPA).

Skills

• Skill in effective communication, public speaking, and rapport-building.

• Skilled with computer software applications, including Banner, CRM, Microsoft Teams, Jira, etc.

• Skill in interpersonal communication, problem solving, and decision making.

• Skill in procedures and office equipment related to the needs of the department.

Abilities

• Ability to troubleshoot problems with the student information system.

• Ability to work with a wide range of confidential issues.

• Ability to meet and communicate with the public.

• Ability to follow oral and written instructions.

• Ability to communicate effectively with all student populations.

• Ability to solve problems creatively.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you meet the minimum qualifications as outlined? Graduation from an accredited institution with a bachelors degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required. FOR EXAMPLE: • Bachelors degree in a related field. • OR an associate degree (2 years) + 2 years of related work experience. • OR 4 years of directly related work experience. • OR some college coursework combined with related experience totaling 4 years.

• Yes
• No

02

Do you have experience providing customer service and advising customers, students, or clients on policies, procedures, requirements, or available resources?

• Yes
• No

03

Do you have experience working with confidential records and maintaining accurate data in a database, student information system, or similar record-keeping system?

• Yes
• No

04

Are you comfortable communicating professionally with individuals by phone, email, and in person while handling multiple inquiries and priorities?

• Yes
• No

05

Do you have experience explaining complex information, policies, or procedures to customers, students, or the public?

• Yes
• No

06

Have you provided training, coaching, mentoring, or onboarding support to coworkers, employees, or team members?

• Yes
• No

07

Do you have experience using computer systems and software applications to review, verify, update, and maintain records?

• Yes
• No

08

Have you worked collaboratively with multiple departments or teams to coordinate services, events, or projects?

• Yes
• No

09

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

10

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu