| Location | Phoenix, AZ |
GateWay Community College is hiring a Student Advisor role to support its Bachelors of Applied Science in Health Services Leadership program. This position coordinates, administers, and implements student academic advisement primarily for the Allied Health division by providing operational planning, program management and evaluation, direct student service delivery, problem resolution, and technical assistance for the Health Services Leadership (HSL) program. This position may work with students enrolled in or preparing for other healthcare bachelors degree programs as well, including the GateWay Community College Bachelors of Science in Nursing program and the Bachelors of Applied Science in Nuclear Medicine Technology with the Nursing and Medical Imaging Divisions.
Essential Functions
45% - Provides professional-level, end-to-end Academic Advising to a caseload of students, supporting student learning, persistence, and degree completion. Provides one-on-one as well as group academic advising, onboarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress toward program or degree completion. Provides guidance to students on goal setting, decision-making, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward a certificate or degree using PeopleSoft and other technology. Identifies academic options including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to students on selecting options best suited to their goals, interests, and skills. As the primary liaison, they connect students with academic and personal resources, including tutoring, counseling, and career services. Provides ongoing, proactive follow-up to ensure student learning and progress outcomes are met. Monitors student academic progress through various reporting tools.
25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.
15% - Researches program opportunities, industry standards, trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach, recruitment, and retention efforts. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.
15% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Makes recommendations for program improvements. Performs other duties as assigned.