| Location | Phoenix, AZ |
Phoenix College is searching for a Student Services Analyst (Academic Advisor). This position will play a vital role in guiding students toward success, whether they are working toward a degree or a certificate to enter the workforce, and this particular role is focused on our Health Sciences field of interest, with a primary responsibility of supporting students moving through the Nursing programs. This position provides personalized support to help students navigate course selection, registration, transfer pathways, and academic goals, while connecting them with essential campus resources such as tutoring, testing, counseling, etc.
The additional responsibilities of this role include supporting student success initiatives such as Guided Pathways, collaborating with faculty and other student services areas, and leading group advising sessions and presentations for prospective nursing students. Academic advisors engage in student outreach and retention efforts, ensuring students stay on track toward their goals. Advisors also assess student learning outcomes and analyze program data, seeking ways to help shape and improve advising strategies. If youre passionate about empowering students and making a lasting impact, please apply for this role.
Essential Functions
60% - Provides professional-level end-to-end Academic Advising to a caseload of nursing students, to support student learning, persistence, and degree completion. Provides 1:1 as well as group academic advising, onboarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of the degree program. Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft and other technology. Identifies academic options, including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to students on selecting options best suited to the students goals, interests, and skills. As the primary liaison, connects students with academic and personal resources, including tutoring, counseling, and career services. Provides ongoing, proactive follow-up to ensure student learning and progress outcomes are met. Monitors student academic progress through a variety of reporting tools.
15% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support for this model by serving as an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.
10% - Researches program opportunities, industry standards, trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach, and/or recruitment, and retention. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.
10% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Makes recommendations for program improvements.
5% - Performs other duties as assigned