Student Service Specialist Floater

Student Support

• Works closely with students throughout the admission and enrollment process and supports the areas of Student Central, Admissions, Assessment & Placement, and New Student Programs.

• Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.

• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.

• Introduces new students to Columbus State systems and resources while assisting with admissions.

• Provides campus tours for in-person events and information sessions while serving as a member of the Welcome Team.

• Collaborates with faculty, staff and community to support initiatives.

• Communicates with students regarding the assessments/course placement/testing processes and procedures.

• Utilizes professional proctoring to support and secure testing environment.

• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.

• Provides computer navigation support to students utilizing self service student portal and other electronic tools.

• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.

• Utilizes professional proctoring procedures to support a secure testing environment.

• Helps with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.

• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.

• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

• Provides comprehensive customer service in high volume and challenging environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.

• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.

• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.

• Facilitates prerequisite authorizations and other permissions required for student enrollment. Participates in and delivers engaging presentations.

• Provides guidance on departmental and campus-wide procedures.

• Attends college and community events to answer general questions.

Clerical

• Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.

• Maintains confidentiality to student records and other information.

Culture of Respect

• Fosters and maintains a safe environment or respect and inclusion for faculty, staff, students, and members of the community.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required departmental meetings and trainings.

• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

• Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts.

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