Student Operations Manager - Tri-C Metro

Aramark

Cleveland, OH
2 days ago

$15 Per Hour

Highlights

This role serves as a key liaison between retail locations, catering clients, and internal business partners to ensure accurate financial reporting, exceptional customer service, and successful execution of catered events. The Student Project Manager supports retail and catering operations by managing sales reporting, financial reconciliation, catering administration, client relations, staff development, and operational systems.

Numbers & Facts

Location	Cleveland, OH
Industry	Food and Beverage Production
Company Size	10,000 employees or more
Year Founded	1936
Website	https://www.aramark.com/

Description

Job Description

Title: Student Operations Manager - Tri-C Metro

Requisition #: 688092

Location: Cleveland, OH, US

Career Area: Early Careers

Information at a Glance

Job Description

The Student Project Manager supports retail and catering operations by managing sales reporting, financial reconciliation, catering administration, client relations, staff development, and operational systems. This role serves as a key liaison between retail locations, catering clients, and internal business partners to ensure accurate financial reporting, exceptional customer service, and successful execution of catered events.

Compensation Data

COMPENSATION: The Hourly rate for this position is $15.00 to $15.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Financial Administration & Reporting

Run and distribute daily sales reports for all retail locations.
Record and maintain sales data in WOR.
Perform daily balancing and reconciliation of cash banks and safes.
Prepare and secure deposits for Brinks pickup.
Record streamlined sales transactions, weekly Stored Value (Stop Card) sales, and weekly catering sales in GFF.
Record and invoice weekly third-party catering sales.
Record and process weekly Tri-C catering sales charges.
Process credit card payments for third-party catering clients.
Prepare monthly client invoicing and reporting.
Compile, reconcile, and transpose client payment data for GBS processing.

Catering Operations & Client Management

Establish and maintain new catering client accounts.
Create customized catering menus based on client needs and event requirements.
Serve as the primary point of contact for catering customers.
Coordinate and manage dietary restrictions and special meal accommodations.
Procure event materials and resources, including linens, pizza, agency labor, and other event-related supplies.
Monitor and update CaterTrax website content to ensure accurate offerings, pricing, and information.
Support successful planning and execution of catered events from initial inquiry through completion.

Systems & Administrative Support

Maintain and update Labor Scheduling Tool (LST) information.
Manage Kronos scheduling and system maintenance.
Ensure accurate recordkeeping and compliance with operational procedures.
Support ongoing improvements to operational workflows and administrative processes.

Recruitment, Training & Workforce Development

Lead staff recruitment efforts to meet operational staffing needs.
Conduct applicant interviews and candidate evaluations.
Coordinate and facilitate new hire onboarding processes.
Provide training and development for newly hired employees.
Support workforce planning initiatives to ensure adequate staffing levels.

Marketing & Business Growth

Execute fast-track marketing initiatives to support client acquisition and retention.
Develop strategies to quickly fill client requests and catering opportunities.
Assist in promoting catering services and enhancing customer engagement.
Identify opportunities to expand catering business and strengthen client relationships.

Qualifications

Currently enrolled as a student pursuing a degree in Business, Hospitality Management, Marketing, Project Management, or a related field.
Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Experience with Microsoft Office Suite, especially Excel.
Ability to manage multiple projects and deadlines simultaneously.
Strong customer service and relationship-building skills.
Basic understanding of financial reporting, invoicing, and reconciliation processes.
Ability to work independently while collaborating with cross-functional teams.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About Company

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.