Highlights
The Student Hospitality Manager role is part of the Student Hospitality Management Program (SHMP), a structured development program designed to provide hands-on experience across multiple areas of hospitality operations while building leadership, customer service, and business skills. The Student Hospitality Manager works closely with their assigned mentor and the site management team to gain exposure to daily operations across departments such as, residential dining, retail, catering, and concessions.
Numbers & Facts
| Location | Mesa, AZ |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
The Student Hospitality Manager role is part of the Student Hospitality Management Program (SHMP), a structured development program designed to provide hands-on experience across multiple areas of hospitality operations while building leadership, customer service, and business skills. Each student is paired with a mentor to guide their learning and is expected to participate for the duration of the academic year.
The Student Hospitality Manager works closely with their assigned mentor and the site management team to gain exposure to daily operations across departments such as, residential dining, retail, catering, and concessions. This role is developmental in nature, providing students with leadership experiences, project involvement, and operational insight while supporting the overall success of the account. Student Hospitality Managers are not solely responsible for supervising employees but will have opportunities to lead small teams or projects under their guidance.
Job Responsibilities
Key Learning & Development Areas
- Gain exposure to operational processes including opening/closing procedures, food preparation, customer service, and safety standards.
- Participate in structured rotations through various areas of the operation to build a broad hospitality skillset.
- Support the mentor and management team in daily operational tasks, learning how to manage staffing, product quality, and guest satisfaction.
- Assist in staff training activities and observe leadership approaches in real time.
- Contribute to special projects such as marketing events, sustainability initiatives, and client engagement activities.
- Develop skills in communication, problem-solving, and team leadership through practical assignments.
- Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
- Ability to lift up to 50 lbs and frequently lift, push, pull, or carry up to 30 lbs
- Ability to walk or stand for extended time periods, up to 6 hours
- Involves working with chemicals, heated equipment, steam and at other risk conditions
Expectations:
- Complete monthly program milestones as outlined in the SHMP Playbook.
- Attend scheduled meetings and training sessions, including program workshops and leadership development modules.
- Work collaboratively with peers, staff, and management to create a positive guest experience.
- Demonstrate a commitment to learning and applying feedback provided by mentors and managers.
- Maintain professionalism and uphold company values while representing the program
Program Commitment:
- One academic year (Fall and Spring semesters) with potential for summer engagement based on business needs.
- Flexible scheduling to accommodate academic responsibilities, with evening and weekend shifts as required.
Qualifications
- Currently enrolled in a hospitality, business, or related program (preferred but not required).
- Strong interest in hospitality management and leadership.
- Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
Minimum Education Required:
- Must be a current Arizona State University undergraduate student with sophomore standing or higher
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.