Student Loan Manager Job in - University Of Massachusetts Dartmouth

Highlights

Assists as needed with student caseload of prospective and matriculated students as needed on tasks including, but not limited to, financial aid application and award eligibility (including C Flags), verification, award changes, appeals, satisfactory academic progress appeals, return of Title IV Funds and State withdrawal refund calculations, and loan borrowing. EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES: Administers federal, state, and private student loan programs in accordance with federal/state financial aid regulations, program guidelines issued by the United States Department of Education, Massachusetts Office of Student Financial Assistance (OSFA), and established institutional policies and procedures.

Description

Jobs at UMass Dartmouth | Details - Student Loan Manager

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Student Loan Manager

Apply now Job no: 530198

Work type: Staff Full Time

Categories: Other Staff Positions

OFFICIAL JOB TITLE: Student Loan Manager

DIVISION: Enrollment Management

DEPARTMENT: Financial Aid

BARGAINING UNIT STATUS: ESU, Cat. 12

FLSA STATUS: EXEMPT

EEO STATUS: 31 JOB CODE: 0230

REPORTS TO: The Associate Director of Operations and Technology

SUPERVISES: Exercises functional supervision of clerical staff and student employees in the performance of assigned duties.

SUMMARY PURPOSE OF POSITION:

The Student Loan Manager is responsible for the administration of all educational loan programs processed through the Financial Aid Office; including Federal Direct, Federal Perkins/Nursing, Federal Nurse Faculty, Massachusetts No Interest, and private loan programs. Manages all functions of loan programs; including loan origination, certification, disbursement, reconciliation, compliance and program integrity.

Follows the University's best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

Administers federal, state, and private student loan programs in accordance with federal/state financial aid regulations, program guidelines issued by the United States Department of Education, Massachusetts Office of Student Financial Assistance (OSFA), and established institutional policies and procedures
Manages all functions related to federal loan processing, including loan eligibility, origination, error resolution, certification, disbursement, and borrower requirements. Reconciles federal loan disbursements between the U.S. Department of Education Common Origination and Disbursement (COD) and the University's information systems database on a monthly-basis, and completes year-end closeout. Works closely with the Bursar's Office to ensure cash receipts are credited to student accounts and reconciled appropriately
Responsible for the management of all Federal Direct Parent and Graduate Parent Loan for Undergraduate Students (PLUS) applications approvals and denials and all actions required for processing
Responsible for the management of all private education loan funds, including certification with lender, awarding, disbursement, and reconciliation. Serves as the campus representative of the annual Boston-Dartmouth-Lowell (BDL) Private Loan Request for Information (RFI) process to select lenders for the university's preferred lender list
Reviews students who are close to or at federal loan aggregate limits and packages financial aid award or adjusts award accordingly
Responsible for the management of all Massachusetts No Interest Loans for Undergraduate Students approvals and denials and all actions required for processing
Serves as the University's subject matter expert related to all loan processing. Maintains a solid and expanding knowledge of financial aid rules, regulations, policies, procedures, guidelines, and best practices to ensure compliance with federal, state, and institutional rules and regulations about student eligibility and loan processing. Documents all institutional policies and procedures related to student/parent educational loan programs. Works with financial aid systems staff to ensure changes and updates to loan regulations, laws, and eligibility criteria are reflected within the system, institutional policies and procedures, and consumer information
Acts as a liaison between student loan recipients and the Department of Education loan servicing/origination center and private lenders to troubleshoot issues and concerns
Develops and maintains a comprehensive default management program. Initiates financial aid literacy and counseling workshops with students to educate them about their responsibilities as a borrower. Administers follow-up and tracking activities in accordance with default management procedures
Maintains auditable student files and program records in accordance with federal and state regulations, as well as institutional policies and procedures
Collaborates with the Financial Aid Office report writer to develop and maintain reports to effectively manage and enhance loan processing and reconciliation
Conducts financial aid informational activities, such as entrance and exit counseling sessions, financial literacy information sessions, orientation, open house, and similar public speaking engagements on and off campus
Assists as needed with student caseload of prospective and matriculated students as needed on tasks including, but not limited to, financial aid application and award eligibility (including C Flags), verification, award changes, appeals, satisfactory academic progress appeals, return of Title IV Funds and State withdrawal refund calculations, and loan borrowing
Acts as the University's Enrollment Management liaison to keep all departments apprised of any changes in regulations or office procedures
Performs other job-related duties and responsibilities that may be assigned and/or the job description may be changed periodically to reflect changing organizational needs

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's degree or equivalent combination of education, training or experience to successfully perform the essential functions of the position.
EXPERIENCE: Demonstrated experience (over three years) in office administration as demonstrated through work in a professional environment.
OTHER: Ability to work evenings/weekends. Occasional local and regional travel.

PREFERRED QUALIFICATIONS:

Solid knowledge of Title IV federal financial aid regulations
Experience using the People Soft system (or similar student information system)

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Proficient with the Microsoft Office suite (i.e., Word, Excel, and PowerPoint)
Excellent written and verbal communications skills, including public speaking engagements
Ability to manage multiple projects and priorities concurrently
Ability to work under pressure and meet deadlines
Ability to meet and deal effectively with others and provide superior customer service
Ability to counsel students
Must be extremely detail-oriented and accurate

SALARY: $60,707 - $75,883.98

UMass Dartmouth offers exciting benefits such as:

75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
And More!

Benefits for ESU Union: ESU

Applicants must be authorized for permanent employment in the United States. Employment-based visa sponsorship is not available.

To apply, please submit a letter of interest, a current resume, and the contact information for three professional references.

The deadline for early consideration of internal ESU applicants is October 13, 2026.

The review of applications will be ongoing until the position is filled.

Advertised: 30 Sep 2026 Eastern Daylight Time

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Expression of interest

The University of Massachusetts Dartmouth welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Clery Disclosure Notice of Availability

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of Massachusetts Dartmouth publishes an Annual Security and Fire Safety Report. This report includes current security policies plus crime and fire statistics for the previous three calendar years. The body of the report also contains contact information for various campus and community resources related to crime prevention and survivor assistance. A digital copy of the report can be accessed on Jeanne Clery & Campus Security Authority.

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Position Type

Staff Full Time 1

Location	MA
Salary	$60,707–$75,883.98 Per Year

Student Loan Manager

University of Massachusetts Dartmouth

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