Student Library Assistant

POSITION SUMMARY

The Student Library Assistant provides frontline support to library patrons and assists library staff with a range of daily operations, events, and special projects. The position supports the academic mission of the Harrisburg University Library by delivering responsive patron service, maintaining collection accessibility, and contributing student perspectives to library planning and programming.

__

KEY ACCOUNTABILITIES

Patron Services

• Assist library patrons by answering common questions and providing referrals, directions, and instructions.
• Process interlibrary loan (ILL) requests accurately and in a timely manner.
• Research requests for books and other materials on behalf of patrons and staff.

Collection & Lending Support

• Assist with lending services, including shelf checks, reshelving returned materials, and inventory checks.
• Maintain accurate organization of physical and digital library resources in accordance with library procedures.

Events & Projects

• Assist with planning, setup, and marketing for library events and activities.
• Download and organize library statistics as directed by library staff.
• Contribute to special projects such as resource analysis and research initiatives as assigned.

__

EXPECTATIONS OF ALL STAFF

• Applies best efforts and full capability each day to the work assigned by their manager.

• Advises the manager when:

• An assignment is not understood.

• An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.

• Obstacles to completing the assignment exist or are likely to occur.

• Opportunities to better complete or improve the assignment exist or may occur.

• Understands and demonstrates our cultural expectations.

_____

MINIMUM ROLE REQUIREMENTS

Eligibility

• Must be a currently enrolled Harrisburg University student in good academic standing.
• Must be available to work on site for a minimum of 8 hours per week on a consistent schedule.

Core Competencies

• Strong verbal and written communication skills, including the ability to assist patrons clearly and professionally.
• Reliability and accountability in maintaining a consistent work schedule.
• Attention to detail in handling materials, processing requests, and organizing information.
• Commitment to providing a positive experience for all library patrons.

__

WORK HOURS

This is an on-site position. Student Library Assistants are expected to work a minimum of 8 hours per week on a consistent schedule determined in coordination with library staff. Specific hours are assigned based on library operational needs and the student's course schedule.