Student: IT Service Desk Assistant

Job ID: 9389

Date Posted: August 31, 2026

Information Technology at the Space Dynamics Laboratory (SDL) is seeking a part-time, customer service-oriented IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux).

This is a year-round, on-site position at our North Logan facility. Candidates should be available 20-25 hours per week, between 8 a.m. and 5 p.m., Monday through Friday during the school year, with the expectation of 40 hours per week during summer and school breaks not including company holidays.

Primary Responsibilities:

• Provides friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
• Handles incident triage for phone calls, walk-ins, and ticket submission support
• Manages user accounts, password changes, and ensures needs of new and departing employees are met
• Images and configures computer systems and workstations for users
• Supports IT asset management (inventory tracking)
• Provides technical assistance troubleshooting hardware or software (operating systems and applications)
• Documents all online, telephone, and in-person customer service requests and interactions in the ticket management system

Required Qualifications:

• Must be a U.S. citizen, lawful permanent resident of the U.S., or other U.S. person

• Must be a student pursuing a degree/certification in computer science, business, or other computer related degree

• Must be currently enrolled at Utah State University (USU)

• Must have at least one year of school remaining

• Valid CompTIA Security+ is required or must be obtained within 30 days of hire

• Ability to work on-site 20-25 hours per week during the school year and up to 40 hours per week during school breaks and summer (based on USU academic calendar)

• Demonstrated excellent customer service focused skills in the following areas:

• verbal communication and interpersonal skills

• written communication and procedural documentation

• Desire to continue learning new skills

• Must be reliable, detail-oriented, and self-motivated with a strong work ethic

• Ability to work independently and as part of a team

• Experience troubleshooting computer hardware and software issues

Preferred Qualifications:

• Customer service-oriented work history and personality
• Hardworking, enthusiastic, and sociable
• CompTIA A+ certification
• CompTIA Linux+ certification
• Knowledge of Windows OS common troubleshooting tools
• Knowledge of Linux environments including Ubuntu, RHEL, and Rocky
• Familiarity with MacOS and iOS

Work Environment & Physical Requirements:

• Ability to bend down, walk distances, and lift equipment up to 50 lbs.

Student Scholar Program: SDL provides unique opportunities for student employees to develop real-world experience and knowledge beyond the classroom through our Student Scholar Program. This program offers monthly technical workshops, outreach activities, and academic stipends to eligible student employees. All SDL student employees are invited to participate in the program to expand their professional network while supporting SDL's mission.

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success.

At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing knowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above all, we deliver on our commitments to each other and to our mission partners.

The application window for this position is expected to remain open for approximately 7 days. However, it may be shortened or extended depending on business needs and the availability of qualified candidates. We encourage interested candidates to submit their applications promptly.

For questions, assistance, or accommodation with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.