Summary
The Assistant General Manager supports the General Manager in overseeing property
operations, with a strong focus on resident relations, collections, and administrative functions.
This role plays a critical part in ensuring financial performance, resident satisfaction, and daily
team efficiency.
Key Responsibilities
Resident Accounts & Collections
- Manage the rent collection process, ensuring timely payments and proper follow-up on delinquencies
- Issue 5-day notices and oversee eviction processes in collaboration with legal partners
- Maintain accurate resident account records for current and former residents
- Submit delinquent accounts to collections or legal, and monitor outcomes
Resident Relations
- Serve as a primary point of contact for resident complaints, concerns, and escalated service issues
- Support resident retention efforts through proactive communication and service follow-through
- Assist with planning and staffing for move-in/move-out and renewal periods
Operational Support
- Conduct regular audits of resident files and lease documentation
- Assist the General Manager with financial reporting, budgeting, and payroll review
- Participate in after-hours emergency response rotation as needed
- Oversee maintenance follow-up and unit inspections in preparation for new residents
Team & Leasing Support
- Support General Manager with onboarding and training of leasing and maintenance team members
- Provide leasing assistance as needed, especially during peak traffic periods
- Maintain a strong presence in office operations and uphold a standard of professional service