Student Financials & Records Specialist

Position Summary
Transform lives by providing cross-functional support across Enrollment Services, Student Financial Services, Financial Aid, and Records functions. Provide exceptional student service and support by serving as a primary point of contact for students and assisting with financial aid, student accounts, records processing, and related enrollment functions. Help remove barriers, improve student satisfaction, support retention efforts, and ensure students receive timely and accurate assistance.

Duties & Responsibilities
Serve as a primary point of contact for student inquiries regarding financial aid, student accounts, and records.

Assist students with FAFSA completion, financial aid processes, and account resolution.

Process and maintain accurate student records and documentation within the student information system.

Support third-party billing, sponsorships, and Credit for Prior Learning (CPL) processes.

Provide in-person, phone, and virtual student support and triage students to appropriate resources.

Ensure compliance with institutional, state, and federal regulations.

Collaborate across departments to deliver efficient, student-centered services and support student success.
   
Other duties as assigned.

Qualifications
Associate degree in related field required. Equivalent combination of education and work experience will be considered in lieu of associate degree.

Minimum of two years of prior office experience in a setting which utilized current office technology required.

Experience in post-secondary education preferred.

Working knowledge of Windows, Microsoft Office applications, INow scanning software, and PeopleSoft applications, or the ability to learn and use PeopleSoft.  

Proficient in Microsoft Office applications including Excel, Word, and Outlook.

Must possess excellent organizational, interpersonal, and communication skills.

Must possess ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application.  You should have the following information available when completing an application:

• Contact information (addresses, phone numbers)
• Employment History
• Education
• Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Continuous recruitment with first review of completed applications starting August 14, 2026.  Applications received on or after August 14th may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email.  In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from 

donotreply@invalidemail.com

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email:aaeo@mstc.edu.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application.  You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying.  Doing so will interfere with the submission and may result in data loss.
• Clear your browser's temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application.  Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser.  To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Edge
Firefox
Chrome
Safari

• The following operating systems are currently supported:

Windows 7, 8 and 10, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.