Student Experience Records Coordinator

Responsible for all functions of graduation or helps support these functions (i.e., ordering cap and gowns, ensuring accuracy of graduate) and partnering with other departments regarding changes, printing diplomas, coordinating the setup of the graduation ceremony, printing graduation programs, preparing students for the graduation ceremony, etc. Additionally, this role is responsible for a variety of administrative tasks geared towards the general support of support departments to ensure students receive the proper customer service and that tasks are completed timely and accurately for the team.

Overview:

This role supports students and multiple departments as first point of contact for the Student Services, Employment or Financial Aid departments. This position serves as the primary record keeper for student records in compliance with all State and Accreditation Standards. Additionally, this role is responsible for a variety of administrative tasks geared towards the general support of support departments to ensure students receive the proper customer service and that tasks are completed timely and accurately for the team. 

 

Pay Range: $21-23

Location: San Antonio, TX 78238

 

What We Offer: 

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents

• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

• Retirement Matching: 50% match on the first 6% of your contributions after 90 days

• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

• Pet Insurance: Competitive coverage for your furry family members through ASPCA

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

 

 

Responsibilities:

• Thoroughly audits all new student files to ensure appropriate and required documentation is received according to ACCSC and state standards.
• Reviews and approves standard diplomas. Those requiring additional research will be escalated to the Student Services Director.
• Monitors student traffic for multiple departments and notifies staff when students arrive for appointments.
• Answers multi-line phone system in a professional manner and directs calls to the appropriate party.
• Updates and maintains all student files including scanning and linking as needed.
• Responsible for various data entry tasks within the department ensuring accuracy and timely processing at all times, including registration forms, FERPA forms, etc.
• Responsible for all functions of graduation or helps support these functions (i.e., ordering cap and gowns, ensuring accuracy of graduate) and partnering with other departments regarding changes, printing diplomas, coordinating the setup of the graduation ceremony, printing graduation programs, preparing students for the graduation ceremony, etc.
• Responsible for issuing a variety of reports for the department and for students to include progress reports, updating local discount information and department bulletin boards.
• Sends out all mailings for the Department and date stamps and disseminates large volume of mail to appropriate staff.
• Acts as the backup to various coordinator roles within the department as needed.

Qualifications:

• Education: High school diploma or completion of GED required
• Experience: Two years of experience with customer service and basic administrative tasks
• Experience: Two years of experience with file management, record keeping, or auditing

Skills

• Strong interpersonal, oral, and written communication skills.
• Demonstrated, strong organizational skills.
• Knowledge of basic computing and word processing applications. Intermediate speed in 10-key.
• Ability to plan and adapt to change.

 

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