Student Experience Ambassador Temp Level 1

Student Experience Ambassador provides guidance and support to new students through the application, placement testing, orientation and enrollment process; including account re-activation. These positions will interact with and serve a diverse population of prospective and current students in all different modalities including in-person, phones and virtually; provide information as the first point of contact on campus; process admission and registration related forms; assist students with online self-service options; assist with identifying student needs and entering into virtual waiting line system; provide enrollment workshops in individual and group settings, assist with coordination and facilitation of group advising/orientation sessions; monitor data and prepare reports, assist in recruitment and retention related events; provide general clerical assistance and other duties as assigned.

Essential Functions

40% - Student Support & Customer Service

Assist prospective and current students in person, by phone, and virtually

Serve as the first point of contact

Provide information and support with online self-service tools

20% - Admissions, Enrollment & Registration Processing

Guide students through application, placement testing, enrollment, and account reactivation

Process admissions and registration forms

20% - Student Outreach, Orientation & Success Programs

Conduct enrollment workshops

Support recruitment events and outreach activities

Assist with student retention and engagement initiatives

10% - Student Intake & Service Coordination

Assess student needs

Manage virtual waiting line systems

Connect students with appropriate resources

5% - Data Reporting & Administrative Support

Monitor data and prepare reports

Perform clerical and administrative duties

5%- Perform other duties as assigned