Position Summary
The Student Enrollment Advisor will be responsible for serving students and families who enroll at any New Orleans public and non-public schools participating in the unified enrollment system. The Student Enrollment Advisor will primarily be responsible for early childhood eligibility verification, waitlist management, virtual assistance to families in need of enrollment services (i.e. phone, text, email, virtual appointments) and providing back-of-house support to Student Enrollment Coordinators and Family Resource Centers.
Essential Duties and Responsibilities
Provides students and families with objective, informed information regarding citywide school choice, performing back-of-house support of the application process;
Provides exemplary customer service, answering incoming calls and timely response of emails;
Conducts virtual appointments for families seeking enrollment assistance;
Maintains conscientious student data using SalesForce, a student information platform, in alignment with district standards and State and local student privacy laws;
Internalizes and implements all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students;
Determines applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against those criteria;
Document every Early Childhood account/application to reflect current family SNAP, verification, and in-person and virtual communication statuses;
Successfully verify < 95% of assigned Early Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories;
Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards;
Performs additional student services as needed including attendance at community events;
Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year;
Attends staff and other district meetings as necessary;
Provides administrative support to the Executive Director of Family Services and assists Student Enrollment Coordinators as needed;
Performs other duties as required.
Educational Background
High School Diploma ;
2 years of customer service experience required.