Student Engagement Specialist

Student Engagement Specialist

Location

Wentworth, NC

Job Type

Full-Time

Job Number

00202

Division

Student Services

Opening Date

11/02/2026

• Description
• Benefits

Job Summary

Aligned with the College's One College Model, the Specialist supports the Colleges curriculum and continuing education enrollment efforts by conducting proactive outreach to prospective students through the Customer Relationship Management (CRM) system. The Specialist provides information about academic and continuing education programs, admissions requirements, and enrollment procedures; cultivates relationships with prospective students, assists individuals with application processes; and encourages progression through the enrollment process. This position contributes to the Colleges enrollment growth goals by converting inquiries into applicants and connecting students with Student Success Navigators for ongoing enrollment and academic support.

The Specialist disseminates the admissions information and process for all Health Sciences programs. This includes working with directors, department chairs, and deans to share updates with students regarding enrollment criteria, course dates, descriptions, and communication with faculty/instructors. This position is responsible for maintaining health science admissions related landing pages and online forms under the guidance of the Division Dean. This position is responsible for answering questions that student services staff have regarding health sciences admissions procedures.

Additional responsibilities include maintaining familiarity with all phases of the admissions process and actively engaging in recruitment and outreach events. Assists students with the Residency

Determination process, assist with dual enrollment processing. participating in campus-wide projects, and other duties that support the mission and initiatives of the College.

RCC employees must demonstrate a student-centered approach by prioritizing student success in decisions, interactions, and responsibilities while supporting programs and services that enable students to thrive in college, career, and life.

Reports to the Registrar and Director of Student Engagement Systems.

Job Duties

• Customer Relationship Management Outreach

• Responds to prospective student inquiries, leads, and nudges entered into Customer Relationship Management tool.

• Responds to inquiries from prospective student outreach campaigns (calls, texts, emails) from the nurturing campaign.

• Answers general questions about the College, programs, and admissions processes for both curriculum and continuing education.

• Assists prospective students with completing the curriculum and continuing education admissions applications.

• Reviews student records and application materials to determine application status and ensure completion of admissions requirements for prospective students.

• Corresponds with new applicants regarding admission requirements for continuing education and curriculum programs of study.

• Communicates regularly with prospective curriculum and continuing education students regarding their application progress and status.

• Maintains comprehensive knowledgebase digital file of the admissions processes and accurately explains curriculum and continuing education admissions requirements, procedures, and next steps to students.

• Encourages students to move from inquiry to applicant, then assists students with making an appointment with a Student Success Navigator.

• Tracks outreach and engagement activities in the CRM.

• Helps to maintain campaigns, pipelines, and forms needed for the College's CRM.

• Maintains current knowledge of the College's continuing education and curriculum academic programs.

• Utilizes admissions-related functions of the campus information management software system (Colleague).

• Participates in on-and off-campus recruitment and outreach events. Actively engages potential students at these events.

• Assists the Career and College Promise enrollment team with various enrollment tasks including updating forms, processing CCP and Early College applications which include updating student type and program codes, and other enrollment functions.

• Health Sciences Program Admissions

• Assists students with the admissions process for health science programs.

• Updates and maintains health science admissions related landing pages, enrollment forms, and automated communication under the direction of the Dean of Health Sciences and Department Chairs.

• Shares updates regarding health science enrollment procedures with members of the Student Services staff.

• Maintains accurate familiarity with all phases of the admissions process: receipt of application, determination of student status, set up and maintenance of files, and communication with both applicants and currently enrolled students.

Additional duties: Assists with other departmental needs as required. Position requires occasional evening and weekend hours to support outreach activities, events, and other college duties/other relevant duties as assigned.

Qualifications

REQUIRED:

Associates Degree and experience in admissions, financial aid, student records, or related area.

PREFERRED:

Proficiency in Colleague, Bachelors degree or 5 years experience in community college admissions.

Knowledge and Skills

Ability to effectively communicate and provide exceptional customer service

Ability to interpret regulations, office policy and procedures

Proficiency in MS Word, Excel, and PowerPoint

RCC offers eligible employees a comprehensive benefits program:

State Health Plan

Eligible employees will have two health plan options, the Standard PPO Plan and Plus PPO Plan. (shpnc.gov)

Supplemental Benefits Plan

Supplemental benefits are voluntary, employee-paid benefits, and eligible employees have the opportunity to select the programs in which they wish to participate. Supplemental benefits include but are not limited to: dental, vision, group term life insurance, life insurance, flexible spending accounts, dependent care accounts, cancer benefit, critical illness benefit, disability benefit, accident benefit, medical bridge, pet insurance, and telemedicine benefits. A preventative dental plan is offered at no cost (paid by RCC) to the employee only. Other benefits include an Employee Assistance program and Student Loan Assistance Program.

North Carolina Retirement System - State Retirement Plan

Full-time employees participate in the North Carolina Teachers and State Employees Retirement System. State retirement is deducted at the rate of six percent; the state contribution varies dependent on market conditions. Contributions are tax sheltered for federal and state income tax purposes. Short-term and Long-term Disability benefits are available to eligible employees.

NC Total Retirement Plans (Supplemental Retirement Plans)

The NC 401(k) Plan and the NC 457 Plan are defined contribution retirement plans offered as optional employment benefits to eligible employees.

Annual Leave (Staff Only), Sick Leave, Personal Observance Leave, Paid Parental Leave, Flex Day (Faculty Only)

Employer Rockingham Community College (NC)

Address 215 Wrenn Memorial Road

Wentworth, North Carolina, 27375

Phone (336) 342-4261

Website http://www.rockinghamcc.edu