Student Engagement Specialist

Title: Student Engagement Specialist

Agency: J. Sargeant Reynolds Community College

Location: Henrico - 087

FLSA: Nonexempt

Hiring Range: $20.70/hour

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to ensuring that we hire and retain a highly skilled, diverse, and culturally competent staff at all levels of the organization. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Student Engagement Specialist provides exceptional, student-centered customer service and supports a welcoming and inclusive campus environment that promotes student growth, well-being, and belonging. The position coordinates assigned student engagement activities, communications, marketing initiatives, and programs, including the Student Challenge Initiative and the college's mascot program. Responsibilities include coordinating mascot performer recruitment, training, scheduling, and appearances; supporting office and gym operations; preparing student communications and promotional materials; processing purchases in accordance with established procurement procedures; and maintaining accurate program and purchasing records. The position also assists with planning and implementing student engagement events and activities, collaborates with college staff, utilizes technology to support departmental operations, and participates in professional development and training to enhance services and promote student participation, success, and retention.

Minimum Qualifications:

• Knowledge, Skills, and Abilities (Required Qualifications)
• Demonstrated ability to provide exceptional, student-centered customer service to individuals from diverse backgrounds.
• Strong organizational, communication, and time management skills, including the ability to manage competing priorities and meet established deadlines.
• Ability to coordinate student engagement activities and programs, including scheduling, logistics, participant communications, and follow-up.
• Effective oral and written communication skills, including experience preparing, editing, and proofreading student communications and promotional materials.
• Proficiency in using computers, Microsoft Office applications, spreadsheets, and digital communication tools.
• Ability to follow established purchasing and procurement procedures, maintain accurate records, and track purchases, inventory, and program participation.
• Ability to interpret and apply established policies and procedures, maintain confidentiality, and identify and report safety concerns.
• Demonstrated ability to establish positive working relationships and work independently and collaboratively with students, faculty, staff, and other constituents.

Additional Considerations:

• College coursework in communications, marketing, education, human services, or a related field is preferred.
• Relevant experience in customer service, communications, program support, or administrative operations is preferred. Experience working in a college or university environment is also preferred.