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Student Employment: Technology Support Assistant - Mt. Carmel and North Haven - Fall 2026

Quinnipiac University

  • Hamden, Connecticut
  • 30+ days ago

    Highlights

    Job Title: Technology Support Assistant Department: Information Services Student Employment Type: Federal Work Study Responsibilities: Deliver technical service and support to customers in person and over the phone. Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems).

    Numbers & Facts

    LocationHamden, Connecticut
    Websitehttps://portalapps.quinnipiac.edu/portalapps/PageUpScrape/./PageUpScrape_files/logo.png

    Description

    Job Title:Technology Support Assistant
    Department:Information Services
    Student Employment Type:Federal Work Study
    Responsibilities:
    • Deliver technical service and support to customers in person and over the phone
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
    • Follow standard processes and procedures
    • Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
    • Accurately process and record all transactions using issue tracking software
    • Ensure public printers have adequate supply levels and report issues where appropriate
    • Performing diagnosis of issues, followed by guided solutions
    • Verifying proper hardware and software set up
    • Respond to Classroom Support Requests
    • Support Audio/Visual Requests on campus
    • Report to assigned post outside of Tech Center if necessary
    Qualifications:
    • Be energetic and have a positive, professional attitude and appearance
    • Be reliable, punctual, and dependable
    • Be customer service oriented
    • Be able to communicate technical solutions clearly
    • Possess proper phone etiquette
    • Be able to listen effectively
    •  
    • Be willing to learn new and emerging technologies
    • Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
    • Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
    • Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
    • Be able to follow detailed instructions
    • Patience
    Hours of Position:
    • 5 to 15 hours per week 
    Required Documents for Application:
    • Application
    • Resume
    Instructions to Applicants:Click Apply at the top of the page. Complete the required application.

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