Student Employment Coordinator

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Administrative Support Specialist-OSP Working Title Student Employment Coordinator Location Boone, NC Job Category 6 Position Number 062771 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Campus Dining - Administration - 170310 Primary Purpose of Position

The Student Employment Coordinator administers and continuously improves the student employment program for Campus Dining by coordinating recruitment, hiring, onboarding, personnel administration and employment compliance for approximately 500 student employees annually. The position serves as the primary resource for Campus Dining's student employment operations and works collaboratively with Campus Dining management, the Payroll Office, and the Office of Student Employment to ensure efficient, compliant, and student-centered employment practices.

Minimum Qualifications

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

Student Employment Program Administration

• Administers the student employment program for Campus Dining, including recruitment, hiring, onboarding, and compliance of student employees.
• Provides guidance and consultation to supervisors and student employees regarding student employment policies and procedures.
• Serves as a resource for student employment initiatives and provides consultation and support to Campus Dining management.

Recruitment and Hiring

• Coordinates student recruitment activities, including job postings and outreach initiatives, and attends student job fairs to attract qualified student employees.
• Develops and maintains student position descriptions and employment postings that align with university standards, career readiness competencies, and applicable employment requirements.
• Ensures all required hiring documentation, employment eligibility verification, and work authorization requirements are completed prior to the employee's start date.

Personnel and Payroll Administration

• Maintains accurate personnel, payroll, and employment records using university enterprise systems and related databases.
• Processes employment transactions, including new hires, position changes, pay rate adjustments, transfers, and separations, in accordance with university policies and payroll deadlines.
• Assists supervisors in resolving payroll discrepancies, employment record issues, and timekeeping concerns.

Compliance and Records Management

• Maintains confidential personnel information and employment records in accordance with records retention, privacy, and information security requirements.
• Monitors employment eligibility and work authorization requirements.
• Ensures compliance with university policies and applicable federal, state, and institutional regulations governing student employment, payroll, and personnel administration.

Training and Customer Support

• Develops and delivers training and guidance for supervisors and student employees regarding hiring procedures, payroll processes, timekeeping, and employment policies.
• Creates and maintains training materials, online learning resources, standard operating procedures, and user documentation to support consistent program administration.
• Provides responsive, customer-focused service while assisting students, supervisors, and campus partners with employment-related questions and issues.

Reporting and Continuous Improvement

• Develops, maintains, and analyzes reports, dashboards, and data to support workforce planning, operational decision-making, compliance monitoring, and program assessment.
• Maintains employment metrics and other program data to evaluate operational effectiveness and identify opportunities for improvement.
• Reviews existing processes and recommends enhancements that improve efficiency, accuracy, customer service, and the overall student employment experience.

Collaboration and Program Support

• Collaborates with Campus Dining management, Payroll, and the Office of Student Employment to coordinate student employment activities and resolve operational issues.
• Participates in departmental and university committees, meetings, and special projects related to student employment.
• Performs other duties as assigned in support of departmental and university operational needs.

Knowledge, Skills, & Abilities Required for this Position

• Knowledge of student employment policies, university policies, and applicable federal and state employment regulations affecting student employees.
• Knowledge of payroll, timekeeping, and student employment software, with the ability to quickly learn and adapt to new technologies and system enhancements.
• Demonstrated ability to accurately process personnel, payroll, and employment information with close attention to detail.
• Strong organizational and time management skills with the ability to manage multiple priorities, meet critical deadlines, and adapt to changing operational needs throughout the year.
• Excellent interpersonal, verbal, and written communication skills with the ability to interact professionally and effectively with students, supervisors, staff, and university partners.
• Ability to interpret, explain, and consistently apply university and department policies, procedures, and employment guidelines.
• Demonstrated conflict resolution and mediation skills to assist supervisors and student employees in addressing workplace issues while maintaining positive working relatioinships.
• Ability to provide training, guidance, and ongoing support to supervisors and departmental staff responsible for student employees.
• Ability to foster a welcoming, inclusive, and supportive employment environment that promotes student success, engagement, and professional development.
• Ability to maintain confidentiality and exercise discretion when handling sensitive personnel and student information.
• Ability to establish collaborative working relationships with Campus Dining departments, the University Payroll office, and the Office of Student Employment to ensure efficient student employment processes.
• Proficiency in Microsoft Office Suite and Google Workspace applications including Excel/Sheets for tracking, reporting, and data analysis.
• Experience using enterprise systems such as Banner, TimeClock Plus, When-to-Work, or similar systems preferred.
• Ability to learn new software, procedures, and university processes quickly while adapting to changing business needs and regulatory requirements.

Preferred Qualifications

• Bachelor's degree in Business Administration, Human Resources, Higher Education Administration, Public Administration, or a related field; or an equivalent combination of education and experience.
• Experience coordinating or administering student employment, personnel, payroll, human resources, or workforce programs in a higher education environment.
• Demonstrated experience interpreting and applying employment policies, procedures, and applicable regulations.
• Experience developing training materials, conducting presentations, or facilitating employee onboarding and supervisor training.
• Experience using Microsoft Office Suite, Google Workspace, and reporting or data analysis tools.

Required Functional Competencies to Successfully Perform Job Duties.

Communication-Verbal: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees, which may include formal/informal training.

Communication-Written: Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.

Information/Records Administration: Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Monday through Friday, 8:00 a.m. - 5:00 p.m.

Occasional evening, weekend, or extended hours may be required to support student employment operations, recruitment and outreach initiatives, training programs, university events, and other business needs.

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

• Work is primarily performed in a standard office environment.
• Requires the ability to sit, stand, walk, bend, reach, and occasionally lift or carry materials weighing up to 20 pounds.
• Requires frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Requires visual acuity sufficient to read printed materials and electronic documents and to perform data entry and review information on a computer monitor for extended periods.
• Requires manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• May require occasional travel throughout campus to attend meetings, conduct training, participate in recruitment events, or support departmental operations.

Overall Competency Level Advanced Salary Grade Equivalency Salary Range Anticipated Hiring Range $44,510 - $47,000

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 07/29/2026 Closing Date 08/16/2026 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. Special Instructions to Applicants

Please attach the required documents:

• Cover Letter
• Resume
• A minimum of 3 professional references in the application or attach a list of references with contact information

Search Chair Name Kerry Watson Search Chair Email ashleykk@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/55425 Posting Number 201503016P

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have direct personnel management experience of student employee teams: recruiting, hiring, training, scheduling, and evaluating?

• Yes

• No

• • Please describe your experience and/or level of expertise with Google Sheets in terms of organizing substantial data from multiple sources.

(Open Ended Question)

• • Please describe your experience with the following office and design-based programs such as: Word, Excel, Photoshop, Adobe Acrobat, InDesign, PowerPoint, Google Calendar, EmbARK Collections Management Software, and Google SketchUp.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest
• List of References with Contact Information

Optional Documents