Student Assistant - Office of Child Support - Case Management Section

Student Assistant - Office of Child Support - Case Management Section

Salary

$1,131.20 - $2,436.80 Biweekly

Location

Lansing, MI

Job Type

Non Career

Job Number

4301-27-ESA-OCS-011-FILL

Department

Health and Human Services - Central Office

Opening Date

10/20/2026

Closing Date

10/27/2026 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description
• Benefits
• Questions

Job Description

The Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit MDHHS Diversity Equity and Inclusion.

This position is the IV-D Child Support Program Operations customer service data distribution and document maintenance assistant. This position is directly responsible for distributing reports to staff, managers, and administration regarding Child Support functions. Additionally, this position will organize, maintain, and electronically image inbound and outbound documentation related to the establishment of Child Support orders and the establishment of inbound work items for the Child Support Specialists. With the implementation of new technology and business processes, this is a needed role to manage reporting and inbound documentation that will create work for these processes. The duration of this position will be dependent on the student's enrollment status. When the incumbent is no longer enrolled, the position will be posted and filled as a vacancy.

Position Description

Job Specification

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrars signature. Please review Civil Services guidelines regarding Official Transcripts: Official Transcripts (michigan.gov)

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions

Required Education and Experience

Education

Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Experience

No specific type or amount is required.

Additional Requirements and Information

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

The student must provide proof of current enrollment or acceptance to an educational institution.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The physical location of this position is the Romney Building 111 S. Capitol Ave, Lansing, MI . Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

The Department of Health and Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email Lori Lindsey at lindseyl2@michigan.gov Please reference the job posting number in subject line.

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MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

Non-career employees are not eligible for insurance benefits, but they may be able to participate in deferred-compensation 401k and 457 plans and earn paid sick time.

01

STUDTAST - Are you currently enrolled in high school, vocational or technical school, or post-secondary educational institution (community college, college, university)? If so, please attach a copy of your official transcripts and/or proof of enrollment or acceptance.

• Yes
• No

02

Are you pursuing a degree in Human Services, Data Analysis, or another related field?

• Yes
• No

03

Please check all Microsoft software you have experience using.

• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Access
• Microsoft Excel
• Microsoft SharePoint
• None of the above

04

Please indicate your level of proficiency with Microsoft Word.

• Expert User
• Frequent User
• Familiar
• Very Little Experience
• No Experience

05

Please explain your Microsoft Word experience in detail. If none, enter N/A.

06

Please indicate your level of proficiency with Microsoft Excel.

• Expert User
• Frequent User
• Familiar
• Very Little Experience
• No Experience

07

Please explain your Microsoft Excel experience in detail. If none, enter N/A.

08

How many years of experience do you have working in a customer service/contact center environment?

• More than two years
• One to two years
• Less than one year
• None

09

Please explain your customer service/contact center experience in detail. If none, enter N/A.

10

How many years of experience do you have handling correspondence and documents that are sensitive and/or confidential in nature?

• More than two years
• One to two years
• Less than one year
• None

11

Please explain your experience with handling correspondence and documents that are sensitive or confidential in nature, in detail. If none, enter N/A.

12

Please describe any office experience you possess such as filing, operating scanners and copiers, answering phones, prioritizing assignments, meeting deadlines, and multi-tasking. If you have none, please enter N/A.

13

How do you see this job relating to your career interests?

14

Describe a time when you needed to work cooperatively with someone that did not share the same ideas as you

15

From the options below, which accurately describes your current status? (A current state employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.)

• A current Michigan Department of Health and Human Services (MDHHS) employee
• A Michigan Department of Health and Human Services (MDHHS) employee in layoff status
• A current State of Michigan (non-MDHHS) employee
• A State of Michigan (non-MDHHS) employee in layoff status
• None of the above

16

Do you have any substantiated cases of abuse or neglect reported on the Department of Human Services Central Registry?

• Yes
• No

17

Do you have an Intentional Program Violation from the Department of Health and Human Services?

• Yes
• No

18

Do you have any objection to being finger printed or drug tested?

• Yes
• No

19

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions, such as a reduction in force, need not be reported.) Please select all that apply.

• I have been dismissed within the last two years
• I have resigned in lieu of discipline or dismissal within the last two years
• I have been issued a disciplinary suspension in the last two years.
• I am currently suspended with or without pay pending the outcome of an investigation.
• I have received a written reprimand within the last two years
• I have received an unsatisfactory rating within the last two years
• I have signed a last chance agreement with MDHHS within the last two years
• I certify that none of the above circumstances apply to me

20

If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, were issued a disciplinary suspension within the last two years, are currently suspended with or without pay pending the outcome of an investigation, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter N/A.

21

Did you attach a cover letter and a copy of your résumé to your application? (Failure to do so may result in your application being screened out.)

• Yes
• No

22

Did you attach proof of enrollment or acceptance to an educational institution (high school, vocational or technical, or post-secondary educational institution (community college, college, university))? Failure to do so may result in your application being screened out.

• Yes
• No

Required Question

Employer State of Michigan

Department Health and Human Services - Central Office Address Office of Human Resources

235 S. Grand Ave.

Lansing, Michigan, 48933