Student Accounts Specialist

Title: Student Accounts Specialist

Department: Student Financial Services

Reports to: Assistant Director of Student Accounts

Status: Non-Exempt

Position Summary:

The Student Accounts Specialist is responsible for performing a variety of tasks related to student accounts with accuracy Duties may include providing exceptional student-centered customer service (in-person, over the phone, and via email), process student and departmental payments, third-party billing, posting departmental charges, processing refunds and exemptions for discounts and waivers, and answering questions related to student accounts.

Responsibilities:

• Answer questions regarding student accounts, such as account balances, payment responsibilities, payment options, financial holds, etc.
• Clearly and effectively communicate university policies and procedures
• Analyze and investigate accounts to determine accuracy; work with appropriate department or agency to verify transactions and resolve issues
• Process third-party/sponsored student billing; including reviewing letters of credit, establishing and maintaining contracts, preparing invoices, receipting related payments, and reconciling vendor accounts
• Execute payment processes; including receipting payments on student accounts and departmental deposits, and daily reconciliation of cashiering sessions
• Process departmental and penalty charges for services and fines
• Process exemptions for discounts and waivers
• Process student and parent refunds
• Maintain accurate, timely, and confidential accounts records and supporting documenting
• Make outbound collection calls on delinquent student accounts
• Collaborate with other departments and divisions across campus
• Deliver presentations for the Student Accounts Office at various campus events.
• Work with and train student workers
• Other duties as assigned by Student Accounts Leadership

Qualifications:

• High school diploma or GED equivalent, Bachelor's degree preferred
• Bilingual (Spanish speaking) preferred
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in using student information systems, databases, and Microsoft Office Suite applications
• Ability to work in a fast-paced and deadline-driven environment
• Committed to customer service and quality work
• Ability to handle confidential information with integrity and counsel students in a caring and positive manner
• Is self-reliant, proactive, and makes a positive impression on others

Physical Demands:

• Ability to communicate via speech, hearing and sight - frequently
• Ability to sit - frequently
• Ability to stand for an extended period - occasionally
• Ability to walk reasonable distances - occasionally
• Ability to lift or move objects up to 25 lbs. - occasionally
• Ability to climb or reach overhead - occasionally
• Ability to bend or stoop - occasionally

Additional Information:

Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.

The University has implemented its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.

Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

Disclaimer

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.