Student Accounts Specialist

Student Accounts Specialist | Alaska Pacific University

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< All Careers Student Accounts Specialist

Date Posted: August 5, 2026

Provides professional and administrative support to both the Student Enrollment Services Division and to Accounting and Finance and serves as the primary student accounts representative.

REPRESENTATIVE DUTIES

Maintains Student Receivables accounts: establish accounts, record the appropriate entries, reconcile balances, verify and issue students' billings.

Provides customer service support via telephone, fax, email, and individuals coming into the Student Enrollment Services office.

Serves as the primary overseer and is recipient of all student-related account payment transactions.

Maintains billing-related student accounts including preparation of entries required to adjust/correct account balances; verify monthly student billings for outstanding account balances.

Ensures the restrictions screen for each student is updated as significant transactions occur.

Reconciles student-related payments and daily bank deposits; prepares all corresponding reports submitted to Accounting and Finance Office for review and integration.

Verifies and submits regular reports to Controller, including periodic Aging Report, and list of accounts currently on hold for non-payment.

Serves as liaison to collection agencies and third-party student account finance vendor, Nelnet.

Prepares and maintains statements for all special billings/invoicing.

Prepares reports and check requests for weekly refund check processing.

Researches and recommends uncollectible accounts for collections to the Controller.

Communicates with staff members in other departments concerning students' financial status.

Performs other duties as assigned or required.

KNOWLEDGE and SKILLS

Knowledge of academic office procedures in higher education setting.

Knowledge of CAMS Enterprise software.

Knowledge of office practices and procedures.

Knowledge of how to operate various standard office machines.

Skill in both verbal and written communication.

Skill in effectively dealing with people at different organizational levels both inside and outside the University.

Skill in exemplifying courtesy, friendliness, and patience.

Skill in utilizing in word processing, spreadsheets, databases, Internet and e-mail

Skill in working as a team member to accomplish departmental goals.

Skill in prioritizing multiple tasks.

Skill in working well under pressure.

Skill in problem solving and developing conceptual alternatives.

Skill in maintaining confidentiality of student records.

MINIMUM EDUCATION QUALIFICATION

High school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Non-Supervisory: One (1) year general office and/or customer service AND one (1) year cash handling experience required.

PREFERRED EDUCATION QUALIFICATION

Associates Degree preferred.

PREFERRED EXPERIENCE QUALIFICATION

Accounts receivables experience preferred.

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4101 University Drive • Anchorage, AK 99508

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