| Location | Grambling, LA |
Student Accounts Representative
Salary
$40,952.00 Annually
Location
Grambling
Job Type
Full-Time Unclassified
Job Number
202200438
Division
Finance
Department
Controllers Office
Opening Date
09/24/2026
Closing Date
12/24/2026 11:59 PM Central
Job Summary
Serves as an intermediate for students, parents, faculty, and staff for the purposes of reviewing and researching accounts and ensuring proper completion of the registration process.
Job Duties & Responsibilities
Review student records and financial transactions relative to collections, graduation clearance, refunds, and accounts receivable to ensure accuracy and completeness of calculations, legitimacy of transactions, and proper authorization.
Review and respond to all student account voice mails and emails daily; assist students, parents, faculty, and staff with account inquiries and registration completion.
Process weekly student refunds, traffic fines and traffic fine appeals, release room deposits, calculate and process payroll deductions, direct deposits, bank wires, student holds, and off-campus meal vouchers.
Reconcile, analyze, and resolve issues relative to student account data; assist with collections research; maintain and file collection reports and collections research; and respond to inquiries from parents, students, university personnel, and external agencies.
Assist with Cashier functions, including making daily bank deposits, and ensure compliance with applicable Cash Over/Short, Deposit and Cash Handling Policy, and Deposit and Cash Handling Procedures.
Invoice Third Party agencies/recipients and assist with prompt payments and discrepancies; perform other duties as assigned.
Qualifications
Minimum:
A Bachelors degree in Business or a related field
Experience or training in accounting, bookkeeping, cashiering, student accounts, or general clerical work
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong attention to detail and accuracy in handling financial records and transactions
Ability to maintain confidentiality and exercise sound judgment when handling sensitive student and financial information
Ability to communicate effectively and professionally with students, parents, faculty, staff, and other university personnel
Ability to work independently and as part of a team in a fast-paced office environment
Must be available for periodic evening and weekend work, particularly during registration, fee payment, and other peak business periods
Preferred:
Experience with Ellucian Banner, student information systems, or other higher education administrative systems
Knowledge of student accounts, tuition and fee assessment, payment processing, refunds, payment plans, financial aid, and university billing procedures
Strong oral and written communication skills and excellent interpersonal skills
Ability to analyze account information, identify discrepancies, and resolve routine and complex account issues
Ability to make sound decisions and exercise good judgment when addressing complex or sensitive situations
Strong organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines
Commitment to providing excellent customer service and maintaining a welcoming, professional, and student-centered environment
Supplemental Information
Applications without the following will not be considered complete.
Review of applications will begin October 7th, 2026 and continue until position is filled.
State As a Model Employer
We offer a complete benefits package to eligible employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, short- term disablity, holidays, annual, and sick leave.
01
Do you possess a bachelors degree in Business or related field?
02
Do you have experience or training in accounting, bookkeeping, cashiering, student accounts, or general clerical work?
Required Question
Employer Grambling State University
Address 403 Main Street
Grambling, Louisiana, 71245
Phone 318-274-3119
Website http://www.gram.edu