Student Accounts Counselor

    Highlights

    Key Result & Responsibility: Required Qualifications: Two (2) years of college-level coursework in accounting or a related field AND three (3) years of accounting-related experience; OR an equivalent combination of applicable work experience. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, number of months worked, as well as internal equity among our team.

    Numbers & Facts

    LocationDuluth, MN

    Description

    The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, number of months worked, as well as internal equity among our team.

    Job Summary:

    • Process timely and accurate student account billing functions, including third-party billing and processing student refunds.
    • Manage and support student payment plans.
    • Contribute to a positive student experience by providing prompt and professional customer service.
    • Complete regular general ledger account reconciliations.
    • Review and analyze account transactions for discrepancies and errors.
    • Perform necessary research to resolve outstanding and unreconciled transactions.
    • Provide, maintain, and review required documentation for audit compliance.
    • Monitor electronic banking activity for returned student payments and refunds to ensure timely posting of transactions into the general ledger.
    • Prepare and post journal vouchers.
    • Work with colleagues across departments to resolve student account billing questions and issues.
    • Provide timely and accurate information to support reporting and information requests.
    • Ensure compliance with institutional procedures and policies and all regulations.
    • Provide functional support for accounts receivable activities as needed.
    • Perform financial research and analysis projects as directed and compose reports and recommendations as requested.
    • Assist the Finance department with processing activities as needed and provide administrative support as required.
    • Assist with financial audits to ensure accurate financial statements and adherence to generally accepted accounting principles; organize and analyze audit schedules and records for accuracy and adherence to accounting standards.
    • Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and actively participating as a member of work teams.

    Key Result & Responsibility:

    Required Qualifications:

    • Two (2) years of college-level coursework in accounting or a related field AND three (3) years of accounting-related experience; OR an equivalent combination of applicable work experience.
    • Knowledge of principles and practices of accounting and auditing financial documentation and transactions.
    • Ability to perform technical, specialized, and complex financial support work.
    • Ability to read, comprehend, and explain policies and procedures.
    • Capability to perform independent research and analysis to resolve issues.
    • Maintain accurate financial records and prepare accurate and timely reports.
    • Ability to organize work, multitask, identify and set priorities, and meet deadlines.

    Preferred Qualifications:

    • Bachelor's Degree in Accounting.
    • Experience in higher education working in student accounts/Bursar's Office.
    • Experience with Ellucian BANNER or a similar student information system.
    • Experience working in a customer service environment.
    • Ability to utilize tact, discretion, and independent judgment within established guidelines.
    • Ability to take a leadership role, demonstrate initiative, and solve problems effectively.
    • Proficient in solving problems and processing anomaly transactions.
    • Experience with Microsoft Office and Google Suite applications.
    • Effective communication skills in both oral and written forms.
    • Ability to contribute effectively to the accomplishment of team goals, objectives, and activities.
    • Experience interacting successfully with diverse individuals from various backgrounds. -

    Required Certificates, Licenses, and Registrations:

    • Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation

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